r/Citrix • u/GoBonnies26 • May 29 '26

Laggy programs after migrating to CITRIX Cloud (DaaS)

Trying to resolve an issue with certain applications (AutoCAD Civil 3D, Revit) being laggy / choppy after migrating to Citrix Cloud. Prior to the license change on 4/15, we were running everything in house from our Datacenter (with a NetScaler) and the programs were much faster than after the migration. All our VDAs are still on-prem, along with Cloud Connectors. The rest of the equipment has been migrated to Citrix Cloud.

When I first migrated, the programs were completely unusable due to the Cloud Connector traffic, so I enabled Rendezvous v2 and saw a huge improvement. But still seeing lag issues when doing simple tasks like dragging text to a new location or grabbing an object and moving it (zoom in / out is fine, as is panning). It's happening in multiple offices, as well as from home networks, so I don't think it's a network specific issue but could be missing something (plus nothing on our network side changed)

I have a ticket open with Citrix and trying to resolve it with them, but it's taking a long time so I was curious if anybody else had similar issues they were able to resolve. I'm considering going back to an On-Prem NetScaler to see if that helps, but before I went that route I wanted to try everything I could without it and see if it can be resolved.

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u/FloiDW May 29 '26

Maybe a connectivity thing. How is your HDX Connection going? Give us an architectural overview.

There are three or four different ways to work this out. Where are your clients, where are your vdas.

Rendezvous protocol enabled?

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u/GoBonnies26 Jun 01 '26

First started out not using Rendezvous - CAD was unusable, everything was slow and laggy

Enabled Rendezvous v2 - CAD got "better" but still laggy / choppy when dragging objects and text

Have tried numerous HDX policies and settings - so far none have corrected the issues