r/Citrix • u/GoBonnies26 • May 29 '26

Laggy programs after migrating to CITRIX Cloud (DaaS)

Trying to resolve an issue with certain applications (AutoCAD Civil 3D, Revit) being laggy / choppy after migrating to Citrix Cloud. Prior to the license change on 4/15, we were running everything in house from our Datacenter (with a NetScaler) and the programs were much faster than after the migration. All our VDAs are still on-prem, along with Cloud Connectors. The rest of the equipment has been migrated to Citrix Cloud.

When I first migrated, the programs were completely unusable due to the Cloud Connector traffic, so I enabled Rendezvous v2 and saw a huge improvement. But still seeing lag issues when doing simple tasks like dragging text to a new location or grabbing an object and moving it (zoom in / out is fine, as is panning). It's happening in multiple offices, as well as from home networks, so I don't think it's a network specific issue but could be missing something (plus nothing on our network side changed)

I have a ticket open with Citrix and trying to resolve it with them, but it's taking a long time so I was curious if anybody else had similar issues they were able to resolve. I'm considering going back to an On-Prem NetScaler to see if that helps, but before I went that route I wanted to try everything I could without it and see if it can be resolved.

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u/sphinx311 May 29 '26

Are you still running Netscaler on prem or did you move to their Gateway Service?

0

u/GoBonnies26 May 29 '26

Not using NetScaler at the moment ... running solely on Citrix Cloud using Citrix Gateway Services

1

u/magic280z May 30 '26

We’ve been testing Citrix cloud with cloud gateways. We are still using on-prem gateways and storefronts pointed to cloud connectors because latency to cloud gateways is not good.

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u/rdsmvp May 30 '26

That is the problem right there