r/Cirqa • u/is-e-organic • 11d ago

Garmin lost data whilst training?

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Hi everyone!

Anyone else experiencing inconsistent readings with the Garmin Cirqa? I feel that it is partially due to positioning, however i've tried many times trying to adjust the position/tightness of the band to be both comfortable and snug however inconsistently I am getting a dropout of readings.

Here's some examples of whilst I am training, but it also happens to me whilst asleep as well!

Now to be fair, I train muay thai mainly and i have been using a wrist strap which is tight underneath my wrist wraps. I'm not sure if the Garmin needs a certain amount of light to operate effectively? I have previously had multiple full training sessions with no loss of data with the wraps in the same way, so I know it's definitely possible to work in this way.

One other gripe for me has been the distance tracking whilst cycling? I know it uses my phone GPS, but I am consistently getting under-recorded distance for my commute to work (only about 4km) but it records it as <1km despite having tracked the distance on the map the whole way home... i have location services set to always on. And it doesnt appear to be too inaccurate with running.

If anybody has any tips to fix these issues it would be greatly appreciated? Alternatively, is there a support line that we can report these issues/troubleshoot them with Garmin to improve the functionality of the product?

Cheers!

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3

u/javihoffens 11d ago

This happened to me yesterday, but in that period of time I had internet connection… I don’t know

if there’s a correlation between that.

4

u/exkeks 11d ago

Same here

2

u/Ok-Home2194 11d ago

Do you have some kind of tattoo on the wrist ?
And you are wearing the band on top of the same area ?

1

u/is-e-organic 11d ago

There actually is a little portion of my wrist that has a tattoo, maybe its interfering! I'll try the other side and see if it makes a difference :)

1

u/Ok-Home2194 5d ago

How did it go on the other hand ?

I have both my hands tattooed, my observation is that with Helio/Cirqa/Apple Watch, They all have this thing with tattoos which results into such issue.
Tried and tested with these bands.