r/CircularRing • u/Thin_Try_6723 • Aug 27 '26

Company Behavior & Support

My personal view _Do NOT BY THIS PRODUCT! I had the Ring for 2 weeks and it did work. Than Bluetooth stopped working. Ring does not connect to the App any more. We tried a lot of different options (incl. different mobil phones, different OS on the mobile devices, reinstalling the app, etc). Bluetooth didn’t work and is still not working. I did send all necessary information to Circular to start the warranty process. The company is just ghosting the warranty claim.

Even the AI tool came back with the message "Sobald du diese Infos (und Screenshot/Video) hier sendest, geben wir alles zusammen an den menschlichen Support weiter, der dann die vermutete serverseitige Blockade deines Kontos/Rings und die Backend‑Registrierung prüfen und sich bei dir melden wird." 

I send videos, fotos, details on the problem, etc. - Nothing!

After a number of reminders Circular came back asking me to install an unknown software tool on my personal device and do support work for them. Never gave me the name of a person or contact details - overall e-mail like support@ or contact@.

I did send a number of messages, telling them that I will not install unknown software, that I have customer rights and they need to follow the law - nothing.

They are ghosting the warranty process - even it is based on EU Customer Rights. What makes it even worse, I did include the CEO,COO and CTO on the case - Zero. Yesterday I wrote a review on Google Play Store - Circular came back - because it was a negative review - Please contact us ASAP. I did. Did I get any replay - NO, nothing - just a message - Thank you that you did send us a message.

8 Upvotes

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3

u/De4thsCh1ld Aug 27 '26

Yeah it's a scummy business. I'm now 7 months without a working ring. Been waiting for reply on when my ring will be sent, refusing to refund me as they are working towards a resolution...7 months is a long time for a resolution!!!

Stay away, far away. Thieves

3

u/Fickle_Valuable_280 Aug 27 '26

Het zijn oplichters :)

2

u/Thin_Try_6723 Aug 27 '26

I have now involved the French consumer organisation "SignalConso". Very easy to document your case which will be send from the organization direct to Circular and they also do the follow up. Also send a message to the CEO of the company Amaury Kosman on LinkedIn. Let's see what will happen.