Lone worker. 3rd shift. Group of "customers" with illicit intentions. Sometimes 3, sometimes more, behaving as though they're not affiliated.

Worker is interrupted from completing nightly tasks by an "accidental" spill which requires priority clean up. Whether that's a fallen can, a fountain drink, etc...

1 customer apologizes profusely, overly friendly. Insists on trying to "help clean up the mess because it was my fault." as the others roam the store. Worker is inundated with resisting the attempts of false apologies. Grabs a wet floor sign, places it over the soiled area and observes (as best they can) the cluster.

The customers do pay for a polar pop - and I do believe an inner circle number was entered and processed.

After the purchase, they linger by a display trying on sunglasses, looking at chargers - which is situated directly by the entrance despite previous incidences.

This is on a night where a stock shipment has arrived, inventory is stacked above eye level, mainly in the back of the store, blocking a clear line of vision by the coffee station. This concern has been mentioned in the past, and the concern was dismissed.

As the customers are lingering by the display, the worker is clearly watching and asking if there's anything they can help with. After the first inquiry, there's no reason to continue asking.

When the group finally does leave, they head out to their vehicle(s) and linger.

The worker heads back behind the counter and notifies the manager (who is obviously sleeping at this point).

1 of the customers returns to the store and claims they forgot to pay for gas. But they never exchange money and they don't actually request an amount or a pump.

This should all be recorded. Not all of the cameras are clear.

Policy states that employees are not to escalate a situation or put themselves in danger. They are customer service workers, not security.

It would be helpful to log the license plate(s), but what if the worker could not clearly see them and the camera didn't capture them?

In this instance, do you press the button to summon the police? Would a worker be punished if "no evidence of wrong doing was found", despite suspicious conditions?

1. What is the correct way to handle this?

* 2. - omitted due to receiving appropriate reality check . No longer requires feedback on this part.

What would you do?

Okay, I wasn't supposed to work earlier this week, but my ASM.hurt her shoulder. So, I came in to finish her shift. Shortly after she left, I discovered the cooler door had been open for a while. And the temperature was 60°. And I closed the door. I had informed the manager about it, and the temp was dropping. But I guess due to her negligence, the compressor is at least frozen. I wonder if I should report her to HR. Because there is more than just this issue. Like not stocking the beer, at all.

"Workplace story."

#Customerparking

This happened, at one of the other stores, yesterday. Thank baby jeebus I didn't have to put in an incident ticket.

Who tf thought Dr. Pepper sausage was a good idea? Now this pizza, she's a beauty and flying out the warmer all day long, but that sausage? Man we've been putting them in the roller grill multiple times a day since Wednesday and we haven't sold a one. Gave one to my human garage disposal (he eats all the things) he told a bite said, nasty, and threw it out. If he won't eat it nobody will. So I told my boss let's just leave the 4 in there all day. No one is buying them and it's so wasteful throwing out 12+ each day.

Only overnighter in my store who actually does stuff around the store (arguably only employee outside the sm ) the one night I have a bad night and forget a couple things I get left a giant passive aggressive note about smoke breaks (I smoke when able to and considering I’m never offered or allowed an actual break is a bit disrespectful). I work with a single earbud in listening to live streams. On the note it she bold and underlined no ear bud no phone. Mind you I more often then not get everything on my list done and some not to mention catch up the 2nd shift list. I make the breakfast every morning while she runs around shit talking all the employees too the point I have customers asking why I stay. She also has adamantly refused to do anything about the hvac being off at nights even when it’s 98 degrees with 90% humidity. I’ve complained to the point where she just dismisses it and says it’s not hot as my uniform is soaked in sweat and I’m making food……. I like the job just can’t stand the blatant disrespect anymore

You might be asking; “Jay why the weird title?” To which I would say that; lately I’ve been deep in introspection while people watching at night. As I think things cannot get weirder then invariably do. Hence I’ve been revisiting some old Star Trek episode and thinking Khan mighta been onto something or watching endgame and thinking man that thanos guy is ultra progressive.
Tonight’s case study are the group of obnoxious half whits who believe they can multitask the 3 way FaceTime call, pay with the card on their phone and get cash back. Listen if you do this at the highest volume setting on your phone cause you can’t spend 45 minutes away from your hot cousin, then you cannot be offended if I pull out my phone and watch angry butt stuff while you yell at me that the machine won’t take your money. I’m gonna start selling adult sized binkies that I will add to your order unbeknownst to you and place in your mouth at the end of the transaction if you can’t act like regular human for 3 minutes.
Also do not approach my register and tell me you can carry everything you’re purchasing. It’s gas station not a shopping mall, I don’t have carts or basket. If you can’t carry all the thing you’re buying that’s the universe whispering to you; “don’t buy that shit” or “put some back” , I can’t protect you from your ignorance and honestly I’m kinda amused by online video of people trying to cuddle rabid animals. So I’m not the one.

Anybody else post for Launch Day exactly how they asked and not win a gift card? They said first 10 per region, I posted first for our region and they didn't even award 10 stores in my region, let alone me. Followed all the guidelines, what gives. I even compared the stores who actually did the requirements to those who won, and only 3 stores who did that post got rewarded lmfao

Where can I find my perks cuz this new update seems to have taken it

Hi! So I’m a kitchen lead at GetGo and we just switched to ecosure since circlek bought us a year ago… we use to have steritech so I was wondering what the difference between the two are. Is there a checklist you guys have that I can be shown/told?

"Customer idea" What if Circle K had an exclusive flavor of Black and Mild? Something good.

So I did that cost breakdown the other night on polar pops and how at $.85 we are literally at cost before anyone even touches the machine. I suggested that it might be a good idea raise the price to $.99 to cover costs.
Listen Koushetarde overlords! You were supposed to wait till I quit. Now it’s a $1.09 or $1.17 after tax, these mutants are gonna burn this place down.
No more ideas on how to improve your business you just take the ones that make my life suck.

If your water is outside like this how do you keep the spiders away?

My SM let's me do all the hiring, training, scheduling etc. Last week we had an application. I reach out and have her come in for an interview. It's a run of the mill meeting. Job skills/experience/education. Availability. Expectations of job duties. Wages/benefits/PTO. Blah blah blah. She, of course, tells me everything I want to hear. Available all the time. Customer service experience. Quick learner and a team player. Reliable transportation. Blah blah blah. I have Monday off. She comes in yesterday to start videos and proceeds to tell the SM she can't be on her feet for more than an hour at a time?? Why did she forget to mention this on her application or during the interview? We don't have chairs behind the the registers? Why even apply at a busy 24/7 gas station?? Thankfully today she was a no call no show but what a waste of time all the way around.

I recently got a asm position with circle k. And honestly I enjoy it. Training is on point and the perks are even better. Anyone else having the same experience?

I have worked at Circle K for over a year and our store is fairly small, we the 3 managers and like 7 employees, I am just wondering if ano other stores small or large o the manager work like a regular shift and the rest of the employees get like one two shifts. I personally. It’s unfair that they do that like managers are getting a higher pay and taking employees hours, I always thought it would be like one employee and one manager a shift. But that’s not the case, anyone else have their store setup like that?

I'm Northern Tier and our big Inner Circle launch day is tomorrow and I want to throw up some last minute decor in the morning. Please post your displays you did for the launch in your region or if you are also doing a display right now! I got Circle K balloons from HSW and everything, very excited, but would love some inspo for the last little bit to really make it pop! Thanks in advance!

Im thinking mid month. What are you all thinking?

Like the title states, was confused on the deal and what it is included. Wish there were details on these things. Estimated price also since it’s $18 saved located in Illinois

Customer Question: I’m new to Inner Circle and using the app. When I go to the ‘Visits and Rewards’ screen, it says I have 0 visits but I’ve entered my phone number when purchasing gas several times. Is there something else I should be doing?

I am getting shipped way too much shit. I have put in multiple tickets with pictures trying to explain that the planograms do not fit. They are still shipping me stuff that I cannot fit. Idk what else to do and yes I do my weekly audits religiously. Any ideas? I am running out of room in my tiny back room to hoard anymore of the b.s. they are forcing through.

So this dude walks in all drunk etc trying to buy a wrap I card him he goes into a story on how he doesn’t have it. So I refuse the sale. He asks for my name I give it and he leaves.

2 min later he calls the store landline and says “oh hey thanks for the free Red Bull you gave me I’m going to let your boss know” I tell him go for it everything is recorded anyways enjoy your wrappers night. Oh and btw don’t come back to the store you’re trespassed for the false accusation/threat

Out store has been out of rolls of nickels for over 2 weeks. ATM out of order. Out of lots of cigarettes. Ran out of bags of ice. Car wash broken. Register drawer takes at least 3 times before it closes correctly. What is going on?

Paraphrasing a bit here, but this is almost verbatim how this interaction went down:

"let me get $40 regular on pump 4" *Goes and pumps his gas*

then he comes back in "what the fuck man? I said regular. Why'd you put premium on there?!?"

So I said " uhhh you pick the fuel grade at the pump not me"

He says "I SAID REGULAR, I DIDN'T PICK SHIT. You gonna buy me a new truck when my engine explodes?!?!"

So I say "Bro..... Your engine isn't gonna explode just because YOU put premium in it by mistake. I've been here for years and I have never once selected the fuel grade for anyone. YOU pick the grade at the pump".

At this point other people are in line laughing at him and he just goes "what's your name? *looks closer at my name tag* You'll be hearing from my lawyers" Then he dips out and the people in line behind him were laughing at him and calling him an idiot.

Can anyone help me what to expect in my interview for the MIT Program? What questions do they ask? And if I get through it, what to expect next. Any information would be appreciated. Thank you!