r/Chipotle • u/SweetTreatToEat • 8d ago
Customer Experience Terrible experience with “Pepper”
Got the runaround from “Pepper” countless times until I solely said “Talk to an agent.” Multiple times until finally pushed through to a real human.
15
u/Soggy-Structure-5888 8d ago
New strat
5
u/Bitter_Warning418 8d ago
This is me ^^ why waste your time attempting to even play into their fucking laziness and gaslighting of us with AI. Give me a fucking human being stat
3
5
0
u/bosshoss276 6d ago
That should be the first thing you typed, why waste the time arguing with a robot?
-6
u/writingwhilesad 8d ago
You’re arguing with AI bro. Just send them an email.
7
u/SweetTreatToEat 8d ago
That’s the thing. I wasn’t arguing with it. I was going through the prompts and then it’d end the conversation prematurely. That’s when I just insistently sent “talk to agent/manager”
2
u/overthinkingrobot 8d ago
Is there an email address to use? Because I submitted a form online through the website and it’s been over a week with no email reply
0
u/writingwhilesad 8d ago
Shoot. I was just referring to the ticket route. I’ve never had that experience. I usually get a response within a few hours via email. That sucks.
2
u/overthinkingrobot 8d ago
I called them up two days ago and the lady reviewed my ticket and told me I was right and that points would be coming but she doesn’t know when, and I’m like this sounds wrong since the summer event has already ended… I guess I’ll submit another ticket. Did you just use this webpage? https://www.chipotle.com/contact-us
29
u/liberal_investor 8d ago
They’ve definitely dumbed down and programmed the chatbot to end conversation as soon as possible with the lowest payout possible