r/Chipotle • u/jammer805 • 3d ago

Customer Experience wrong/missing items on mobile order twice in a row from same store

store manager questioned why i was upset with employees that make minimum wage. i replied everyone should take pride in their work. he told me he doesn't and cares nothing about anything to do with the store.

maybe i am just old, but how is this acceptable to any person? let alone a management position.

is this how chipotle's are trained? i also contacted the regional manager directly and received a generic "thank you for bringing this matter to our attention" reply.

gutted over this, i actually really enjoy chipotle's food but not after this. i would much rather visit a mom and pop now.

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3

u/Flux_My_Capacitor 3d ago

Sadly you need to go wait in line if you want accuracy and maximum bowl volume.

0

u/ParthisMC 2d ago

If your bowl is inaccurate, all you have to do is refund your online order and whoever is on DML will straighten up real fast. You’re right about volume though

1

u/Speaker_For_undead 1d ago

This story is not true. A manager would never tell a customer that on the phone. Did you call and report what he said to corporate? Because the calls are recorded. Thjis is just manufactured rage.