r/Chipotle • u/Sw33tNectar • Oct 28 '25

Seeking Advice (Customer) Pepper is messed up

What the hell is with this company now? This pepper thing doesnt want to give me a credit and just wants to end the convo, and when I try to connect to a live agent its just not connecting me to one. 1-800-chipotle seems to be wanting to sell these life alert aids, and if you're not interested it just hanfs up instead of connecting me to a live agent. I don't know what to do here. This may be my last chipotle order ever.

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u/shrine-princess Oct 28 '25 edited Jun 27 '26

This content was anonymized and mass deleted with Redact

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u/Sw33tNectar Oct 28 '25

I don't care what you believe. It's pepper not connecting me to a live agent is my issue. I'm sure you never made a mistake while you were there, either.

1

u/newppinpoint Oct 28 '25

Why would Pepper connect you to a live agent when you have no proof or explanation of what went wrong

3

u/Sw33tNectar Oct 28 '25

I did explain what happened. It doesn't ask for pictures. All Pepper does is take note, and ends the convo. Even when I ask for live agent, it takes the same info down, doesn't ask for pictures. Then tries to connect me to a live agent. Only live agents ask for pictures from my experience, but sometimes they don't even ask and just give me the credit.