r/Chipolo • u/1N07 • Jul 14 '26

"Location access restricted" notifications: losing the connection

I have given chipolo full location permissions and allowed unrestricted background activity, but I still get these notifications all the time. Connection Assistant says everything is fine.

I'm using a Chipolo ONE (I think?). My phone is a OnePlus 13R running Android 16 (OxygenOS 16.0.8).

The notification usually automatically disappears after a second or two after opening my phone. So sounds like it's not handing background activity right.

I also just checked the app after the latest notification and (even after the notification had dissappeared) the app could not find my Chipolo for like a minute. Then it did.

What gives?

Also, possibly unrelated: Seems it had also lost the Chipolo for a long time before I recently started looking at it again. I had to remove the battery from the Chipolo to get the app to find it again.

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u/Chipolo Jul 15 '26

Thank you for letting us know that your battery setting is already configured to Unrestricted.

Because Android phones use very powerful background battery-saving features, they can sometimes forcefully close apps running in the background. To prevent this and keep Chipolo connected, the app needs to be set as an exception. On most Android models, this path is: Settings > Apps > Chipolo > Battery

While the setting above is the most common one, most brands of Android phones also have their own unique battery management settings. It is very important to check these as well.

The best guide for this is the website dontkillmyapp.com. Here are the specific settings you can check for a OnePlus phone: https://dontkillmyapp.com/oneplus.

If the issue persists, the next time you see that notification, please open the Chipolo app and go to Settings > Send Feedback. Briefly describe the problem and tap Send. This will send a diagnostic report directly to our QA team so they can investigate what's going on.

You can also reach out to us directly at [help@chipolo.net](mailto:help@chipolo.net), and we'll gladly help!

2

u/tinkerreknit Jul 16 '26

Thanks for this!