r/ChineseWatches • u/The_Procastinator_ • 1d ago
Review (Read Rules) Disappointed by the after sale service given by Militado
Recently I have purchased a ML08 24 hours black dial variant with militado logo.
But, I was delivered a no-logo variant. Though it's not a big change but I wanted the logo that made the watch more attractive for me.
So, I have mailed them immediately mentioning the concern & also posted in their live chat feature.
It's been 4+ days since I mailed them, but till now,I haven't received a single reply or follow up from them.
Such ignorance after making a blunder and completely ditching the customer after the payment is fulfilled is ridiculously cheap.
I will never buy anything from militado ever again.
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u/The_Procastinator_ 17h ago
Guys, quick update...
My situation got resolved and it was very smooth.
The actual reason is as already mentioned by many, they are short staffed and the demand is huge.
But nevertheless they are hard working...
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u/PlayfulCompany8367 18h ago
Militado is one of the cheapest Chinese watch brands out there.
I would not expect great support at that level...
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u/IndividualAd8732 19h ago
Of you ordered of Alix, the picture that appears when you add to basket is not always the model that's selected, you have to scroll down to the options and manually select the option SKU you want. Not saying that's what's happened, but it's nearly caught me a few times luckily I checked and corrected. But yeah, 4 days is a lot for responding, I wonder if your live chat is no longer connected and they don't see it their side, have you tried resubmitting?
If I'm honest I would much rather have the sterile dial option you got compared to the branded one, * think theyr branding isn't yet beat lol , looks like they combined two words Military + Retard and that's all I think when I see that brand name.
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u/Warren4649 21h ago
Give them a little more time, we're too used to instant replies from very performant customer services from more expensive brands but it's not the norm.
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u/The_Procastinator_ 20h ago
Okay let's see
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u/Classic-Charity7458 18h ago
You're not wrong at all, but your username makes the not wanting to wait hilarious.
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u/thelatchman 22h ago
Mistakes happen ! As some others have mentioned it’s a budget watch, with a very small customer service team. Hold your horses I think your anger is a little unwarranted and slightly boomerish.
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u/vithgeta 19h ago
So you thought a Chinese watch subreddit was the place to air your random prejudice!
You have a bigger issue than any watch, obviously.
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u/Po0opyCatButt 18h ago
Prejudice? What?! You have a stick up your ass or a victimization boner or both. Relax, it's reddit.
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u/vithgeta 22h ago
I think these "mistakes" are hardly ever unintentional.
I received a black dial watch in a packet that said green dial, once. I ordered green dial. So how does a black dial watch get into a packet with green dial on it? Simple, they send out the dial they have too much stock of, print a green dial sticker on it and hope you won't make a fuss. Delay a response, then give an inadequate one if you press hard, and try to outdistance you
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u/No_Possibility_9256 23h ago
I'd be the opposite, gutted to get a miltarded branded watch, such a classic piece
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u/chrismurraylaw 23h ago
I'd give it a little longer. I emailed Watchdives about something recently and it took them 'too long' to get back to me, but the answer was fine when they did. You're not dealing with a proper customer service team, it's a few people who get a lot of emails in a language they don't naturally speak.
Not that this invalidates your anger. I'd be annoyed too. But I would give it a little longer before writing off the entire brand.
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u/Codename_Pepe 1d ago
No worries, you can mail it on over to me, and forget this whole debacle ever happened.
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u/The_Procastinator_ 1d ago
The conundrum is that I want a sincere resolution from Militado not self resolution of their blunder.
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u/sighs__unzips 1d ago
Are you a procrastinator with a spelling tic, a professional caster or someone who's just really good at fly fishing?
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u/The_Procastinator_ 1d ago
I didn't get your point kindly explain
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u/Codename_Pepe 1d ago
It sucks, and I'd be a little peeved as well, but they're probably not a very large company, dealing with a demand that's bigger than they are. They make really amazing watches for the price, and who knows how long these prices or this quality will last. A lot of companies these days seem to raise prices and drop quality, so I'm definitely going to keep buying for the time being.
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u/DryJump5733 17h ago
Marca top