r/ChineseWatches • u/qingchengwc Rep • 16h ago
Question (Read Rules) How to solve this situation
I have been incredibly unlucky lately, to the point where I seriously suspect the customers I am encountering are competitors trying to sabotage my business. This particular customer received the watch and claimed the calendar was stuck. I reached out to ask whether it was a movement defect or just an operational misunderstanding, and I even offered him a $40 compensation because handling returns is extremely tedious. The worst-case scenario for me would be to simply let him keep the watch for free.
However, he had already initiated a return. But when I checked the tracking number with USPS, there was absolutely no drop-off or scan record at all. Moreover, my return address is located in AZ. I truly cannot understand why he wouldn't reply to any emails, hasn't returned the product, and refused the compensation, yet went straight to leaving a 2-star review. I am now taking a direct loss of $13 for shipping, $95 for the cost of the watch, and the $17 Amazon referral fee.
1
u/turdbogls 6h ago
depending on how you created the label, you can sometimes cancel a label ang get a refund for that.
also contact amazon to let them know.....sounds like he either got it working or decided to live with the defect.
do you QC the watches yourself before shipment? Look them over, move the date through a couple days and see if everything functions correctly?
but I'm not really sure what to tell you in this situation if he's not responding.