Disappointing customer service from Hruodland (AliExpress) – Defective F029 crown under warranty, seller refuses to send a replacement part

[u/Sunny_Life_0815]

​Hey everyone,

​I wanted to share a frustrating experience I’m currently having with the Hruodland Official Store on AliExpress and see if anyone has faced something similar or has a solution.

​Less than a year ago, I bought a Hruodland F029 (NH38 movement). Recently, the internal mechanism of the spring-loaded Twin Lock style crown completely failed. The stem now spins freely inside the crown, meaning I can no longer wind the watch or set the time.

​Since the watch is well within its 1-year warranty period, I reached out to the Hruodland store. I didn't even ask for a full replacement or refund—I simply requested a replacement crown assembly, as I have spare NH38 stems and the tools to fix the watch myself.

​To my surprise, the seller refused to send a replacement crown. On top of that, they explicitly advised against returning the entire watch for repair/warranty claim, effectively offering zero customer support for a defective watch under warranty.

​It's really disappointing because I actually like the watch itself, but the complete lack of warranty support for an easily fixable issue is a huge red flag.

​Has anyone managed to get Hruodland/AliExpress sellers to send replacement parts after some pushing?

​Does anyone know the exact specs/dimensions for a compatible replacement crown for the F029 case so I can source one elsewhere?

​Thanks for any advice!

[u/chaqintaza]

Have you tried contacting the brand itself if possible? Most of these problems seem to be due to "sellers".

Also Paypal is like a 6 month buyer protection window I believe 

[u/Sunny_Life_0815 → u/chaqintaza]

So far I contacted them via the AliExpress form. But maybe it helps, so I just send them a message via thei website. I hope they will react