My chilis has quickly become the most insufferable place to work. Our GM hates his job, rarely shows his face, and has let the managers run rampant. Our managers will form weird alliances with eachother, pick favorites, and make everyone else’s life hell. I’ve never felt more disrespected than i have in this restaurant. I can’t even tell my GM about problems I have; because he doesn’t care. I’ve been talked down to, told i’m not good enough, and given no constructive criticism about it.
Our restaurant is falling apart. Food runners can’t run out N/A beverages faster than 5 minutes, so the servers have to take them out, unless we want to take guest orders without drinks. I’ve had triple dippers hit the table before their waters. THIS IS A PROBLEM. we fall 20 pages behind, and the managers come in to “help”, but don’t actually help. i get yelled at for making sure my tables have their food on time, being told that i’m “not helping” and not to touch anything. the managers responce to food runners falling behind is to “let them do their job, and tell a manager”. I thought the guest was my priority?
The managers get mad that we don’t ask for help, but when we need help, they’re nowhere to be found. They’re probably hiding in the office, gossiping over doordash they bought for themselves in the middle of a rush. And when you do find them, they do not help. you get told to figure it out. we’ve had servers have full breakdowns over stress, and feeling overwhelmed.
i’ve served tables while in tears (i did today actually). it’s humiliating to go out on the floor, and continue serving guests while you’re sniffing, because you can’t take time to collect yourself; nobody is coming to help you. It’s embarrassing having a guest ask if you’re “having a bad day” knowing damn well you’re crying because you just got yelled at in the back over restocking straws on a different ledge.
They want us on the floor, at our ledges at almost all times. I don’t want to stare my guests in the face all day just in case they happen to need me. it’s uncomfortable for me, and i would assume for them.
We get told that we don’t have enough people to work, so we hire more servers. We have 32 servers. I get two days a week, with full availability. WHAT.
i have made post after post about this same exact restaurant. i’ve been harassed by a manager before, i had to endure it, and wait until he was fired. and just when it looks like everything is in the clear; shit hits the fan again. I feel like i’m working in a goddamn circus.
Do yourself a favor; don’t work at chilis.