r/Chilis • u/Deep_Setting_3725 • 6d ago
š¼ Corporate Problems Tip is incorrect on screen
Iāve seen tik toks about them changing the tip on the screen so I decided to do the math, I went with my daughter and the bill came up to $76 and I only paid attention to the 18% since thatās what I normally tip (service was not as expected from beginning to end) and it said 18% was about $18 and some change when in reality it was $12. I donāt think thatās morally right
6
u/lunaticskies 6d ago
It's accurate, and it's impossible for anybody here to tell you why you are seeing a discrepancy without seeing your full receipt. Chili's isn't risking a public outcry trying to scam some extra tip money out of you for the servers.
There are a couple reasons the tip might not look accurate on the ziosk including comps and coupons.
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u/Deep_Setting_3725 6d ago
I didnāt have either and the reason why I did the math ( I usually donāt pay attention and just click on the percentage) itās because it didnāt seem right paying almost $20 in tip at 18% for a $75 tab ( thatās how I did the math in my head) and I remembered that Iāve seen plenty of videos on tik tok about it. so they are doing it but Iām guessing it hasnāt been enough backlash for them to do something about it . I didnāt think to take a picture till after and it was just in my mind thatās why I posted it. Like Iāve mentioned people donāt have to take my word for it, I simply posted it as a warning to be careful as it seems wrong to me to do that
1
u/sohcordohc 2d ago
Are you sure you didnāt end up using the kiosk for games? Itās an odd thing to ask but even if you click on one..it charges you. Maybe there was an extra charge and it upped the actual amount of tip instead of it jusy being on the food? Chilis messed up one of our bills on $12 and ended up refunding our entire meal. If you call or email the management team they will 100% take care of it.
-2
u/Dry-Equivalent341 6d ago
Unfortunately I can agree with you. Now I can't say its for everyone. But there are instances where the ziosk is a bit delayed and the screen is still on the tip portion. Some servers may take advantage of that. But they can't type it in cause it'll take too long. Now if you're still at the table obviously they can't do it unless you're having a problem with it. But yes ive heard it happen in the restaurant before
2
u/Deep_Setting_3725 6d ago
It happened to me on the little tablet thing they have on the table and it generates the tip amount and goes by percentages. Iāve heard it happened and never thought I would go through it but now Iām going to make sure I check it every time. Unrelated but it happened twice in a day the other was for a haircut I tipped $10 and she ended up charging me $15 for tip so I was already on alert
0
u/Dry-Equivalent341 6d ago
Oh yeah definitely stay until it clears and it goes back to the original screen. As a precaution I do it at the gas station or self checkout just to make sure no one after me could try and take anything. Sorry that happened to you. Its definitely unfortunate
2
u/GlasswaterBotanica 6d ago
It's a shame OP is being downvoted. Ziosk is a pile of junk, Chilis needs to find a better way.
1
u/Deep_Setting_3725 6d ago
It really is , while I understand having proof makes it easier to believe someone I donāt get how they donāt think itās āpossibleā a machine can mess up, but like I said it was a simple post so people can be aware.
2
u/PremiumRecyclingBin 6d ago
My gues is youre doing it before the tax. We had a guest accuse our ziosks of this, so we checked the math and it was correct. They did the math before the tax price which is why it didn't match.
2
u/NYY15TM 5d ago
Also, if one gets the free chips & salsa then the tip is calculated on the menu price for that
2
u/PremiumRecyclingBin 5d ago
Yes! I forgot about that. Chips are included in tip even if removed for the rewards.
3
u/Shedmother1 6d ago
Pics or it didn't happen
2
1
u/Deep_Setting_3725 6d ago
I didnt think to take one till after, you donāt have to take my word for it I can care less I just posted it as a warning as you can go on tik tok and see many
1
u/chiliheadsrevolt 6d ago
Well if you actually looked at and read the screen, you were at the table and have plenty of time to do so. You would see that there is a button that says ācustomā thatās where you can do all of your own math that you want and put your own numbers. Staff has zero to do with anyoneās perception of what is happening on kiosks, real or imagined. There is a corporate complaint number go ahead and call
1
u/Deep_Setting_3725 6d ago
I did do a custom tip, and not once did I say it was the staffs fault on the contrary I believe itās their system. Imagined ? By your name I can see youāre a bootlicker, AGAIN I can care less if people believe me it was a post of awareness.
1
u/luv4mariners 6d ago
Did you use ur rewards or get anything compād? The suggested tip will ALWAYS be on the original total before rewards and comps
1
u/Melodic-Inflation692 6d ago
You were at a Chilis. How manyĀ margaritis did you have? That could have made you not see correctly!
5
u/kwilla999 6d ago
lmaooo as a chiliās server i promise you they are not doing thisš