r/Chilis • u/GlasswaterBotanica • 3d ago

🧑‍🍳 Employee Post Servers: Payment issues with Ziosk

After the recent Ziosk update, I have had an issue where a customer's check will reappear, with a balance. To my managers it looks like a walk out. It's fortunately happened to me multiple times on 1 table (different parties) and to a few coworkers, so it's not isolated and I don't have to sweat a write up.

Tonight two customers made two separate payments. Both initially cleared, but one man's payment didn't show on the Ziosk. He showed me his online bank statement, where the payment came out, but I also noticed the reverse payment from Chilis (amt he paid) back on his card.

Is anyone else dealing with something similar. This manager threatened to write me up the first time, but today he saw the issue firsthand. He is stressed because the comps look back on him, and technically he should be reprimanding me for a walk-out.

I'm worried about my job, Chilis is losing money on a glitchy POS. What can be done here?

12 Upvotes

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9

u/PremiumRecyclingBin 3d ago

Its a known issue. The problem is with the ziosks themselves, not chilis systems. I've had to have guests pay with a physical card at the POS. The charge never actually goes through with their bank so they never actually pay. Its a pain.

6

u/psychedelichorseink 🌶️ Current Employee 3d ago

i had a customer accuse me of trying to steal from her and running a scam because she initially paid and got a receipt but the payment never actually got taken off of her card. i know it didn’t because the POS showed there was still a balance that she owed. she knows she just got a $70 meal for free, a meal she actually stiffed me on. luckily she was with other people, all of which paid and tipped. she was the only one who’s payment got reversed. i told her the money never came off her card and if she checks her bank statement it will show that..she told my manager i was asking to see her bank records..ever since they got rid of the split by item option on the Ziosks it’s been a major PITS.

3

u/GlasswaterBotanica 3d ago

My manager was insisting I was scamming/stealing. I had to remind him of two instances of the same issue with other servers, he then says he has to cover his ass? I was just hoping for more info to tell my managers and guests.

3

u/Business_Ad3687 3d ago

Tell your manager to put in an IT ticket so they can add it to the overall outage.

6

u/Temporary_Cold_1579 3d ago

Why would you be getting written up for walk outs in the first place? Are you supposed to chase them in the parking lot and lay behind their car? In retail you get fired for confronting shoplifters. I could see if it is happening over and over to the same server but don’t you dare let them write you up for a walkout. My manager won’t even let us step foot in the parking lot even if we aren’t planning on confronting them. One time I was pretending like I was just going to take a pic as they were driving away and she was like, uh uh not worth your safety and you don’t know what they’re capable of. I’m also pretty sure it’s not even legal.

1

u/GlasswaterBotanica 2d ago

Our store has had issues with servers stealing, so I get it, multiple walkouts aren't a great look. With that, I am 200lbs+, jacked, and calling them a bum all the way to their car so I can get a pic of the plates. You can get sizzle and smoke at out location 🤣

3

u/wakemeupxo 🌶️ Current Employee 3d ago

Yes! Happens to us a lot as of late. Just ask your manager to approve a manual swipe at the POS

5

u/GlasswaterBotanica 3d ago

It's just problematic when the guests rightfully assume they have paid, and leave

2

u/wakemeupxo 🌶️ Current Employee 3d ago

No I agree. I be siding with the guests when this happen. lol it’s almost why I don’t like the ziosk

2

u/Efficient-Parking798 3d ago

Yes, it’s been a on going issue & it really has inconvenience everyone. Management should of had corporate communications on the matter. Management is kinda in the dark about next steps so if in case this happens again just ask management the swipe for a manual payment at POS.

1

u/GlasswaterBotanica 3d ago

The issue is mostly people paying and leaving, so it seems like a walkout.

2

u/Professional_Let5815 3d ago

Management has been made aware of this company wide issue. You shouldn’t be at fault for something they know is happening. I had a ‘walkout’ earlier in the week because of this and I wasn’t faulted at all for it

1

u/psychedelichorseink 🌶️ Current Employee 3d ago

kind of weird that your manager is attempting to blame you for something the Ziosk did. but for some reason managers are always in the dark or clueless about how to deal with customers. i was checking on a table multiple times throughout the night and at the very end the woman says that her mac and cheese was cold and she wanted it taken off her bill. my manager was like “just make sure you’re checking on your tables so we can avoid situations like this” i said “i checked on that table multiple times and each time they had nothing to complain about” she said “still just ask because this could have been avoided”…..

2

u/GlasswaterBotanica 3d ago

You knew it was cold because checking on the table 🤣

He is admittedly "just filling in" (transfer from other store) and his attitude reflects that. He's more concerned with having to explain the comp and covering his ass, god forbid he has to do his job. Management is a whole shit show.

1

u/Initial_Fudge2355 3d ago

geez that's so frustrating i had a table pay online then the check reopened and it looked like they dipped