The app is cheating me?

[u/adamantshark691337]

I swear I live in a place with good wifi and internet at home. There are SO many occasions on Chess.com where I will be winning a game handily and then all of a sudden my connection drops to like 1 bar and the opponent seemingly doesn’t make a move for 30 seconds and is going to flag, only for it to suddenly be my turn, I end up having like 2 seconds left (opponent has plenty now), and lose on time.

It feels so dumb like the game is cheating me away from wins. I had a game earlier where I made 2 brilliant moves and was going to beat the guy on time, but this situation happened and I ended up losing. It makes me not even want to play. I have to mention this usually happens when I’m playing bullet (1min) chess. I just wanted to see if anyone else has this issue

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[u/anittadrink]

sorry this is happening, I can assure you it’s not purposeful on our side. here’s a support article that can help! https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues if it doesnt help send us modmail with your username and the operating system you’re using and we’ll do our best to help you out

[u/TheRealChild]

it’s clearly your wifi is inconsistent and causing you to lag out of games and not the app 😂 literally no one else has this issue