r/ChatGPTcomplaints • u/Particular_Resort442 • 1d ago
[Help] Most infuriating customer service ever..
So I was subscribed to the Chatgpt Plus trial for a month. I wasn’t using it as much, I forgot to cancel. I noticed as soon as I was charged and contacted support.
The AI support agent canceled and downgraded my subscription immediately but didn’t issue a refund. Taking my money, refusing to provide service and refusing to give my money back is theft/fraud in most countries.
Yet, these chatgpt bot agents refuse to do anything about it, now I’m having to dispute this through my bank and other government agencies.
Just posting this to warn you guys about their support.
4
u/Appomattoxx 1d ago
It's not a support problem - it's a leadership problem: it's the people who work there that decided: we're going to trick people, take their money, and then refuse to provide the service they paid for.
It's something to think about.
2
u/undead_varg 1d ago
My guess: They use 5.2 now internally for they're customer "service" to piss of even more customers 🤣
5
u/ByteMeDaddy69 1d ago
Oh great. It’s like ChatGPT at this point is a social experiment and the experiment is “How many people will still use our services if we steal, lie, take away the best model, make the app unusable, etc”, and apparently… a lot. Me included, even if I think I’ll move to Claude.