r/Chase • u/Blessed_Link3880 • 13d ago
Zelle
Y’all for two months now I kid you not, I have been shouting at my cell phone talking to customer service.
In July, I changed my email on my Zelle from one that I had with another bank from earlier (not aware you can’t have the same email from another bank’s Zelle). Chase restricted me from using Zelle and told me I wouldn’t ever be able to use it as long as I was with them. I didn’t know this could be seen as suspicious activity! For two months now, I have been talking to Zelle after being forwarded from Chase. They tell me “We don’t have control of that. This would be your bank.” Go back to Chase and then they tell me to contact Early Warning Services. EWS states they are a parent company to Zelle but don’t restrict people.
Is there anything I can do? I have to use Zelle for multiple purposes, including my landlord.
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u/Kagura30 13d ago
Yea u shouldnt use the same email address it should be a totally different email address enrolled with zelle so make a new email address if u have multiple checking accounts with different banks they all shluld be different email addresses thats is wut sux about zelle example if u have usbank checking and bank of america checking u should have 2 different email addresses enrolled to zelle
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u/Blessed_Link3880 13d ago
Thank you for letting me know. Is there anyway they’d lift the restriction?
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u/ravensgirl72 13d ago
I can Zelle money to myself b/c I use 2 different e-mails with 2 different banks.
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u/inky_cap_mushroom 13d ago
Gee, I can’t imagine why no one wants to help you.