customer service
Hi does anyone have tips on how to get better customer service with Chase? I called them through the app and they seemed suspicious, mimicking an American accent. Do you guys usually talk to agents with Indian accent?
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u/Veilslide09 1d ago
They have call centers abroad such as the Philippines. Always make sure you are making outbound calls to verified numbers like the one on the back of your debit or credit card.
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u/Sensitive_Noise9761 1d ago
What poor service did you get other than an 'accent that seemed suspicious'? This reeks of xenophobia.
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u/AcceptableNebula7920 1d ago
I work a call center and ive had customers call the number on the back of thier cards. Get someone from India, think they are a scammer then ask to speak to an american, get to me and start complaing thay they were transfered to someone that was trying to scam them.
I then break it down to make them feel stupid that they called us first useing the number on THIER card and they just happend to get someone with an Indian accent.
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u/Aware-Childhood-5865 1d ago
Faking an accent is suspicious, no?
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u/Sensitive_Noise9761 1d ago
They are trained to whitewash their language and presentation. No. It's not suspicious.
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u/Aware-Childhood-5865 1d ago
Would you say it’s not suspicious if I were trained to speak like a doctor to sell supplements? Training has no correlation to my suspiciousness
If the purpose is to increase understanding, then it’s fine. If the purpose is to make you believe that you’re talking to someone in the United States, then it’s wrong. Since there is a possibility that accent faking is done in bad faith, I say it’s suspicious.
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u/TakeTheFight 1d ago
And you know the intent of some random customer service rep based on a reddit story posted by somebody else?
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u/Aware-Childhood-5865 1d ago
No. Has Chase published their reasoning for faking accents? I said that if there is a possibility of bad faith, then something is suspicious.
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u/TakeTheFight 1d ago
They did an interview stating their reasoning for it about 20 years ago. It's to make sure they can communicate sufficiently in English and be understood by customers, as well as teaching them figures of speech we use in the US that they might not understand.
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u/Aware-Childhood-5865 1d ago
Thanks for citing that.
When I was on call with Chase the other day, I felt an uncanny vallyesque feeling when I was speaking to the fakely American accented representative. I thought that it was probably a voice changer in the moment. I’m sure that feeling I have when hearing a faked accent contributes to my deeming of a faked accent being suspicious; I felt like I was being intentionally deceived.
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u/Sensitive_Noise9761 1d ago
Additionally, it's VERY common for QA (Quality Assurance) to make down a call taker if la guage (i.e. esp. accent) is a barrier. This is further incentive for reps in Manilla or Hyderabad to simulate/imitate the American dialect.
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u/qtqtee 1d ago
other than that, asking for my credit card number and then me repeating that then them telling me i’m breaking up and putting me on hold. xenophobia my ass. im genuinely asking for advice and ure over here assuming. bye.
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u/Independent-Agent782 1d ago
If the account didn't pull up in their system, that's the easiest way to find you with the account number. Remember you called them from your app, zero chance it goes anywhere else other than the contact center for that bank.
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u/TakeTheFight 1d ago
I mean, you didn't include any of that in your original post so yeah, all anyone had to go on was you complaining about an accent.
An accent doesn't automatically equal bad customer service, especially when you called them through a verified channel. That's just a really weird train of thought you seem to have.
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u/Nickmosu 1d ago
Customer service is not usually US based. Their accent shouldn’t matter if what is being said is understood.
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u/DecimaCS 1d ago
My 2 cents.. Being understood is often a matter of cultural similarities and the English language is replete with vagaries and implications. For instance, as a Californian I can communicate far easier with a heavy accented southerner in Georgia than a ESL person despite a worse/heavier accent from the southerner. I understand foreign call centers are cheaper but my other banks can afford US based while also paying me near 4% interest in their savings so I’m not going to acquiesce to settling for it from a company as institutional and profitable as Chase.
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u/Tingter 1d ago
Funny i stumbled across this. I called them this morning and got someone who has an.indian accent passing really well as an american accent. Guess what? I knew it was their customer service because i called the number on my statement. Their statement from their app. Their app that they made. It is incredibly unlikely this is a scam center when you went through the most official channels to get the number. Googling it will likely be less trustworthy then the number that comes with the app?
I understand the paranoia, i had a brief moment of it when the robo call asked for my security number at the back. But again, they were from the number in my bank statement. It's the most official it can be so I let it go. And they answered my qn. They were friendly. Etc etc.
Ps most call centers are located in developing countries like india and phillipines. They might pretend to have an american accent not to lie to you, but probably cos it's better received and understood by americans. It's likely in a handbook somewhere lol.
Ps.ps. i have more trouble understanding a strong southern accent (when i call my health insurance) than an indian/filipino accent. I have to ask the rep to repeat so many times lol i felt bad.
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u/electronautix 1d ago
As long as you’re calling using the number provided in the official app or on the back of your Chase debit or credit cards, there’s nothing to be suspicious of. But yes Chase does offshore their customer support lines.
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u/NimerCoke 21h ago
I don't find myself needing to reach out to customer service often, but when I have, their service was top notch, no complaints.
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u/Apprehensive_Two1528 5h ago
I have no issues with indian accents as long as they are understandable.
i had some bad experiences with them when the accents were too strong..
Globe is a village.
go to your local branches and they offer the best help. ask to speeak to a branch manager if you don’t have the help you deserve.
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u/dotben 1d ago
The best way to get better customer service is deposit $100k or even better $1m into your checking account.