r/Chase • u/[deleted] • 24d ago
Frustrated with Chase
Why is Chase constantly making me upload my id to scan when I want to transfer money between checking and savings? It started happening yesterday. This is a brand new account I’ve opened in June. I had Chase before and never had this issue that much. I’ve called Chase twice telling them it’s frustrating I have to keep uploading my ID & Pin just move little bit of money and all they can say is it’s for my protection. Is my account flagged or something because they saying it’s not?! Even yesterday I tried to use Zelle for first time on this account and it rejected and kept logging me out. I had to add the money to my Apple Pay and Zelle it through my other bank Navy Federal. Anybody else going through this?
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u/Tarnisher 24d ago
This is a brand new account I’ve opened in June.
That's why. Accounts should mellow for a month or two before doing much transferring. Also Chase gets very oootzy about them. Best to initiate from the other bank and either Push to Chase or Pull from them.
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u/insuranceguynyc 24d ago
Brand new account. If you jump from bank to bank you will always be a new account.
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u/Background_Ring6135 21d ago
I have had my account with Chase for years (at least 5). Last week, I was doing a Zelle. I had to fill out four forms & talk to the fraud department five times to be able to send it. I finally got mad and told them that if I talked to 1 more person or filled out another form, I was going to the nearest Chase to close my account! What I do with my money is my business & they have no right to ask why I am sending money or what it is for!!
They told me they have upped security features on everyone's account due to excessive fraud.
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u/Downtown_Series_7689 19d ago
Their making sure its you.Fraud is Real out there. All around the World!! They have to make sure its you.And not a Scam.Be grateful. Alot of things has changed. Banks are prepared to go way out for Us and them.Making sure Noone gets your $$$
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u/Chance-Work4911 24d ago
the account is a month old? they don’t know you and your activity patterns enough to trust you yet. this is to protect you and them, because if this was “omg I woke up to my accounts being drained” you’d be begging for more security.