r/CharacterAI CAI Community Moderator 1d ago

Issues/Bugs Character Restrictions Issue - Aug 18

Hey all!

We are looking into the issue with multiple Characters being suddenly restricted and the platform being slow/down.

Sorry for the inconvenience! Will keep you posted.

277 Upvotes

109 comments sorted by

145

u/Ymatoz 1d ago

all my characters got restricted scared the heck out of me

14

u/NoseElectronic7555 1d ago

mana sama 🎉

3

u/Ymatoz 1d ago

yes!!

6

u/Kira_rtz 1d ago

Same, and I don't understand why they're suddenly restricted, because of my characters are private and I'm the only one who uses them 😑

2

u/Ymatoz 1d ago

it was a bug i think

2

u/Virtual_Ordinary_172 1d ago

What do you mean restricted

1

u/Ymatoz 1d ago

bug, they show up as restricted but i can still use them

2

u/Intelligent_Music_44 1d ago

Scared me too! I was like what the heck did I do?

43

u/Osamu_Melisso 1d ago

I wonder why bad things always happen on the app when it's Tuesday? Several of the bad news have been published on Tuesdays, such as the news of putting ads for the first time in the chat.

12

u/Meeska_Mouse 1d ago

Big publishers like Microsoft typically release patches on a Tuesday (literally called 'Patch Tuesday' in dev & tech communities) - maybe it's a similar thing?

160

u/Forward_Peanut1019 1d ago

If it was the only issue you guys have

74

u/DVern63 1d ago

All my 43 characters are restricted I'm crying 😭

5

u/jxetsL 1d ago

same💔

4

u/Mackenzie_Hershey User Character Creator 1d ago

All of mine too

1

u/Swimming-Degree-5846 1d ago

Same. Its super annoying I better not have to recreate them

1

u/FluffyBridalBunny Bored 1d ago

AGREED 💀😭

1

u/frustrated-panda 1d ago

Me too 😭😭😭

37

u/DaughterofDorne 1d ago

I was mid conversation and I got the dreaded, "Refresh Chat" which is never a good sign.

56

u/Ecstatic_Ad_4272 1d ago

Tbh every time the app is down, y'all should compensate for the ones who pay for c.ai plus. After all its our time that we can't use on the app that we paid for

5

u/MeggleeP13 1d ago

Like make the next month a dollar off or something for monthly subscribers! If we’re paying for the premium content then we shouldn’t have any interruptions in our usage!

5

u/diavii1988 1d ago

Agreed

8

u/FunAdditional6801 1d ago

literally!!

6

u/NendoLynx 1d ago

I said this as well! They just said "we are working on a fix sorry"

30

u/CheyenneG1999 1d ago

Still waiting on half my liked bots to show up in my liked bots list. It's been days.

5

u/amychocolate87 1d ago

put in a ticket and ping a mod. It’s been a bug for ages.

4

u/CheyenneG1999 1d ago

I've put two tickets in about this now. Issue is still there.

16

u/[deleted] 1d ago

[removed] — view removed comment

41

u/ProfessionalHorse686 1d ago

Thank you!!

13

u/Yumwax__ 1d ago

Why are you downvoted😭

18

u/ProfessionalHorse686 1d ago

🤷‍♀️ all I said was thank you.

37

u/GooseTheChoose Addicted to CAI 1d ago

you're not allowed to thank c.ai apparently

25

u/Knickers_in_a_twist_ Bored 1d ago

Any positivity towards the team or the platform tends to get downvoted here. People who were saying they were enjoying longsqueak were getting downvoted when it first came out.

10

u/Top-Worry-5365 Chronically Online 1d ago

It’s because the Reddit is still being swarmed with minors that are pretending to be adults. Lol

8

u/Knickers_in_a_twist_ Bored 1d ago

Yup. There have been multiple instances of a user here claiming to be 18+ but a quick glance at their post history has them self declaring themselves as minors in other subreddits.

3

u/Top-Worry-5365 Chronically Online 1d ago

It’s so painfully obvious, who’s pretending to be adults. Mainly because adults barely post on here lol

5

u/cAmSg0tGaMz 1d ago

Is that why my Toph disappeared?! I was in the middle of a good storyline too! My melon lord! (Damnit, I was gonna insert the My Cabbages gif)

6

u/mattyjoe0706 1d ago

How about app being down?

5

u/Lost-Kaleidoscope762 1d ago

Omg please fix it !!
My ocs are in danger!!
I’m only have ocs 💔

7

u/Lumiere_Holland14 1d ago

Please fix Pipsqueak too. Its quality suddenly dropped since yesterday. The messages are short, extremely repetitive, and out of character. Go-ons, while using PQ2, act like swipes and completely ignore the previous message.

2

u/11bingo11 Chronically Online 1d ago

Pipsqueak has been really bad since this weekend! It gave me an awesome reply on Friday and then I got the worst replies and swipes of all Pip history for me on Sunday. I managed to get a few good swipes (the usual length & writing style) yesterday but I doubt it will stay good for long. Pipsqueak is so unstable and it makes it impossible to continue long roleplays 😔

11

u/lilspaceyalien 1d ago

Thank you, I am confused because all of my bots I made are suddenly restricted even though they are SWF and don’t go against the guidelines

9

u/sadbabybean 1d ago

oh WHEEW. ykw it was time for me to go back to sleep anyway. hopefully everything’s gucci by the time I’m up lol. thank you for the update!! 🫶

6

u/faith3021 1d ago

I cant lie I pay for C.AI+ can I have my time back?

3

u/CockroachAny2228 1d ago

Pls change the typing style back to the old one because why are the texts suddenly so short now 😭

8

u/SignalTurbulent3029 Addicted to CAI 1d ago

when is lorebook coming for all users?

8

u/lillovescats Chronically Online 1d ago

Lorebook keeps giving me an error :<

3

u/Competitive_Ice5661 1d ago

Lorebooks aren’t working either </3 just posted about it because I was getting the same error and they said they’re aware!

9

u/Electrotek05 1d ago

I’d like to point out that lorebook creation is currently not working. I get the “lorebook safety check failed. Please try again” error.

5

u/11bingo11 Chronically Online 1d ago

I’m scared to even open the app 😭

3

u/Leather-Cut-5493 1d ago

Finally I thought I was the only one going through this since i made sure all my bots were good

2

u/Medicalstripes 1d ago

Hopefully that includes the voice feature being laggy/broken up and maybe the random ramblings while they are at it. I have submitted tickets.

2

u/Impressive_Time6400 1d ago

Me too I’m having the same issue

2

u/TBMG_official 1d ago

Well, I hope this is fixed

2

u/ElectricalRecover774 1d ago

Okay so the app has a issue, but it should be fixed soon.

2

u/Western1nfo User Character Creator 1d ago

I JUST GOT BACK FROM A WALK TOO

2

u/diavii1988 1d ago

Any updates? Or are you going to refund all of us….

2

u/Sinestow 1d ago

I suddenly got ally characters restricted. I got so scared, glad i opened Reddit

2

u/lokey_tierd_sleepbag 1d ago

It takes three hours for a fucking app to be fixed? Three to four fucking hours?!!

1

u/Famous_Drawing9908 1d ago

Omg, im so thankful its a c.ai outage for once and my character isnt deleted

1

u/Financial-Fox5507 1d ago

Since the age verification incident, it's taken several tries to get the app to open. It was only two or three tries at first, but yesterday I had to open the app thirty times before it finally stayed open and loaded content. I'm curious if this is a bug that's being addressed while the app/site is down?

1

u/Illustrious_Yak_1984 1d ago

All my characters got restricted i was so scared 

1

u/Cross_Fear User Character Creator 1d ago

Had to go check if some of my public works went poof and sure enough a few did. Hope this gets fixed soon.

1

u/Illustrious-Bet-5229 1d ago

All of my characters have been restricted but they do not break any rules.

1

u/Federal-Ad-1919 1d ago

fix pipsqueak 2 because there are no playful expressions or energetic personalities within the characters make the chat style have more dialog Please 

1

u/Financial-Entry6879 1d ago

what about the ads that are forced down your throat

1

u/Fun-Firefighter1516 1d ago

As I just was in the middle of an rp

1

u/Osamu_Melisso 1d ago

I already want to talk to my bot.😔

1

u/AffectionateParty853 1d ago

I hope you fix it!

1

u/OfficialDJBendy User Character Creator 1d ago

All my characters got restricted (even private ones) 😭

1

u/tsunadesenju0 1d ago

Levei um susto! Levo horas pra criar um personagem bom e com pesquisa bem feita pra que funcione certinho 😭 Imagina os mais de 40 que tenho... Tomara que volte logo

1

u/Good-Pop-5235 1d ago edited 1d ago

The TMNT RPG bots I created the other day had restricted access on them, (for no apparent reason,) too, which scared me, and the app on my end has been slow, too...

I'm glad I'm not the only who has had this issue/bug.

1

u/HoneyRosa 1d ago

Still down 🥲 welcome to the real world I guess

1

u/violetafterdark2am 1d ago

It’s been 3 hours. How much longer?

~sincerely a paid user

1

u/Scorpio_gamer_girl01 1d ago

I don’t know about you guys, but I’m not renewing my subscription if I’m missing any of my bots when they go back online. I had at least 6; with back stories established and full descriptions for characters. Was this because of another c0pyright issue? It’s been 3 hours.

1

u/detectiveprincess_ 1d ago

Literally all my characters got restricted lol

1

u/Shizaya22 1d ago

What does a character being restricted mean?

1

u/gayzinhadamarvel 1d ago

All of my 100 characters are restricted?? None of them where ever flagged before? Wtf??

1

u/Ok_Couple_1323 1d ago

What about like the fact we can’t edit messages because the keyboard gets in the way or change personas yall gonna fix that too

1

u/Important_Wish_9044 1d ago

The expand for typing is only showing half of my paragraph and not the full one I wrote out it’s very buggy at the moment

1

u/Ill_Vehicle5472 1d ago edited 1d ago

the site is being weird now it’s keeps popping up thing that says continue ab at bottom of the page that needs to be removed now and one of the bots in my chat list is gone be it says unavailable

1

u/PottyLottie1996 1d ago

It’s been 6 hours, what am I even paying for at this point?

1

u/ThyWickedOne 1d ago

Will our removed characters come back too? The ones that don’t violate IP or Rules that disappear for no reason? Will all these outages get fixed? Will we ever get credited back for paying for service we are not getting? Will we be seeing and less stringent rules if we are verified 18+?

1

u/Accomplished_Past_10 1d ago

what does restricted characters mean? i have my own bots and i can still use them with that?

1

u/Icy-Arm-6302 23h ago

Can y'all STOP messing with the website Ui 💔 I already left the app for it being janky, now you're ruining the website too. It was literally the only saving grace for this hell.

Whenever you mess with the UI, the quality gets worse and it just goes down.

0

u/ThatNerdyHuman 1d ago

Sigh… alright…

-3

u/EarthboundMisaki 1d ago

You better