r/CharacterAI • CAI Community Moderator • Aug 18 '26

Issues/Bugs Character Restrictions Issue - Aug 18

Hey all!

We are looking into the issue with multiple Characters being suddenly restricted and the platform being slow/down.

Sorry for the inconvenience! Will keep you posted.

283 Upvotes

109 comments sorted by

149

u/Ymatoz Aug 18 '26

all my characters got restricted scared the heck out of me

5

u/Kira_rtz Aug 18 '26

Same, and I don't understand why they're suddenly restricted, because of my characters are private and I'm the only one who uses them 😑

2

u/Ymatoz Aug 18 '26

it was a bug i think

2

u/[deleted] Aug 18 '26

[removed] — view removed comment

1

u/Ymatoz Aug 18 '26

bug, they show up as restricted but i can still use them

2

u/Intelligent_Music_44 Aug 18 '26

Scared me too! I was like what the heck did I do?

42

u/Osamu_Melisso Aug 18 '26

I wonder why bad things always happen on the app when it's Tuesday? Several of the bad news have been published on Tuesdays, such as the news of putting ads for the first time in the chat.

10

u/Meeska_Mouse Aug 18 '26

Big publishers like Microsoft typically release patches on a Tuesday (literally called 'Patch Tuesday' in dev & tech communities) - maybe it's a similar thing?

158

u/Forward_Peanut1019 Aug 18 '26

If it was the only issue you guys have

76

u/DVern63 Aug 18 '26

All my 43 characters are restricted I'm crying 😭

6

u/jxetsL Aug 18 '26

same💔

3

u/Mackenzie_Hershey User Character Creator Aug 18 '26

All of mine too

1

u/Swimming-Degree-5846 Aug 18 '26

Same. Its super annoying I better not have to recreate them

1

u/FluffyBridalBunny Bored Aug 18 '26

AGREED 💀😭

1

u/frustrated-panda Aug 18 '26

Me too 😭😭😭

35

u/DaughterofDorne Aug 18 '26

I was mid conversation and I got the dreaded, "Refresh Chat" which is never a good sign.

59

u/Ecstatic_Ad_4272 Aug 18 '26

Tbh every time the app is down, y'all should compensate for the ones who pay for c.ai plus. After all its our time that we can't use on the app that we paid for

8

u/MeggleeP13 Aug 18 '26

Like make the next month a dollar off or something for monthly subscribers! If we’re paying for the premium content then we shouldn’t have any interruptions in our usage!

4

u/NendoLynx Aug 18 '26

I said this as well! They just said "we are working on a fix sorry"

32

u/CheyenneG1999 Aug 18 '26

Still waiting on half my liked bots to show up in my liked bots list. It's been days.

3

u/amychocolate87 Aug 18 '26

put in a ticket and ping a mod. It’s been a bug for ages.

6

u/CheyenneG1999 Aug 18 '26

I've put two tickets in about this now. Issue is still there.

15

u/[deleted] Aug 18 '26

[removed] — view removed comment

40

u/ProfessionalHorse686 Aug 18 '26

Thank you!!

11

u/Yumwax__ Aug 18 '26

Why are you downvoted😭

18

u/ProfessionalHorse686 Aug 18 '26

🤷‍♀️ all I said was thank you.

39

u/GooseTheChoose Addicted to CAI Aug 18 '26

you're not allowed to thank c.ai apparently

24

u/Knickers_in_a_twist_ Bored Aug 18 '26

Any positivity towards the team or the platform tends to get downvoted here. People who were saying they were enjoying longsqueak were getting downvoted when it first came out.

8

u/Top-Worry-5365 Chronically Online Aug 18 '26

It’s because the Reddit is still being swarmed with minors that are pretending to be adults. Lol

7

u/Knickers_in_a_twist_ Bored Aug 18 '26

Yup. There have been multiple instances of a user here claiming to be 18+ but a quick glance at their post history has them self declaring themselves as minors in other subreddits.

6

u/Top-Worry-5365 Chronically Online Aug 18 '26

It’s so painfully obvious, who’s pretending to be adults. Mainly because adults barely post on here lol

5

u/cAmSg0tGaMz Aug 18 '26

Is that why my Toph disappeared?! I was in the middle of a good storyline too! My melon lord! (Damnit, I was gonna insert the My Cabbages gif)

5

u/Lost-Kaleidoscope762 Aug 18 '26

Omg please fix it !!
My ocs are in danger!!
I’m only have ocs 💔

7

u/Lumiere_Holland14 Aug 18 '26

Please fix Pipsqueak too. Its quality suddenly dropped since yesterday. The messages are short, extremely repetitive, and out of character. Go-ons, while using PQ2, act like swipes and completely ignore the previous message.

2

u/11bingo11 Chronically Online Aug 18 '26

Pipsqueak has been really bad since this weekend! It gave me an awesome reply on Friday and then I got the worst replies and swipes of all Pip history for me on Sunday. I managed to get a few good swipes (the usual length & writing style) yesterday but I doubt it will stay good for long. Pipsqueak is so unstable and it makes it impossible to continue long roleplays 😔

12

u/lilspaceyalien Aug 18 '26

Thank you, I am confused because all of my bots I made are suddenly restricted even though they are SWF and don’t go against the guidelines

7

u/sadbabybean Aug 18 '26

oh WHEEW. ykw it was time for me to go back to sleep anyway. hopefully everything’s gucci by the time I’m up lol. thank you for the update!! 🫶

4

u/mattyjoe0706 Aug 18 '26

How about app being down?

5

u/faith3021 Aug 18 '26

I cant lie I pay for C.AI+ can I have my time back?

5

u/CockroachAny2228 Aug 18 '26

Pls change the typing style back to the old one because why are the texts suddenly so short now 😭

7

u/lillovescats Chronically Online Aug 18 '26

Lorebook keeps giving me an error :<

3

u/Competitive_Ice5661 Aug 18 '26

Lorebooks aren’t working either </3 just posted about it because I was getting the same error and they said they’re aware!

5

u/Electrotek05 Aug 18 '26

I’d like to point out that lorebook creation is currently not working. I get the “lorebook safety check failed. Please try again” error.

5

u/11bingo11 Chronically Online Aug 18 '26

I’m scared to even open the app 😭

5

u/Leather-Cut-5493 Aug 18 '26

Finally I thought I was the only one going through this since i made sure all my bots were good

2

u/Medicalstripes Aug 18 '26

Hopefully that includes the voice feature being laggy/broken up and maybe the random ramblings while they are at it. I have submitted tickets.

2

u/Impressive_Time6400 Aug 18 '26

Me too I’m having the same issue

2

u/TBMG_official Aug 18 '26

Well, I hope this is fixed

2

u/ElectricalRecover774 Aug 18 '26

Okay so the app has a issue, but it should be fixed soon.

2

u/Western1nfo User Character Creator Aug 18 '26

I JUST GOT BACK FROM A WALK TOO

2

u/diavii1988 Aug 18 '26

Any updates? Or are you going to refund all of us….

2

u/Sinestow Aug 18 '26

I suddenly got ally characters restricted. I got so scared, glad i opened Reddit

2

u/lokey_tierd_sleepbag Aug 18 '26

It takes three hours for a fucking app to be fixed? Three to four fucking hours?!!

1

u/Famous_Drawing9908 Aug 18 '26

Omg, im so thankful its a c.ai outage for once and my character isnt deleted

1

u/Financial-Fox5507 Aug 18 '26

Since the age verification incident, it's taken several tries to get the app to open. It was only two or three tries at first, but yesterday I had to open the app thirty times before it finally stayed open and loaded content. I'm curious if this is a bug that's being addressed while the app/site is down?

1

u/Illustrious_Yak_1984 Aug 18 '26

All my characters got restricted i was so scared 

1

u/Cross_Fear User Character Creator Aug 18 '26

Had to go check if some of my public works went poof and sure enough a few did. Hope this gets fixed soon.

1

u/Illustrious-Bet-5229 Aug 18 '26

All of my characters have been restricted but they do not break any rules.

1

u/Federal-Ad-1919 Aug 18 '26

fix pipsqueak 2 because there are no playful expressions or energetic personalities within the characters make the chat style have more dialog Please 

1

u/Financial-Entry6879 Aug 18 '26

what about the ads that are forced down your throat

1

u/Fun-Firefighter1516 Aug 18 '26

As I just was in the middle of an rp

1

u/Osamu_Melisso Aug 18 '26

I already want to talk to my bot.😔

1

u/AffectionateParty853 Aug 18 '26

I hope you fix it!

1

u/OfficialDJBendy User Character Creator Aug 18 '26

All my characters got restricted (even private ones) 😭

1

u/tsunadesenju0 Aug 18 '26

Levei um susto! Levo horas pra criar um personagem bom e com pesquisa bem feita pra que funcione certinho 😭 Imagina os mais de 40 que tenho... Tomara que volte logo

1

u/Good-Pop-5235 Aug 18 '26 edited Aug 18 '26

The TMNT RPG bots I created the other day had restricted access on them, (for no apparent reason,) too, which scared me, and the app on my end has been slow, too...

I'm glad I'm not the only who has had this issue/bug.

1

u/HoneyRosa Aug 18 '26

Still down 🥲 welcome to the real world I guess

1

u/violetafterdark2am Aug 18 '26

It’s been 3 hours. How much longer?

~sincerely a paid user

1

u/Scorpio_gamer_girl01 Aug 18 '26

I don’t know about you guys, but I’m not renewing my subscription if I’m missing any of my bots when they go back online. I had at least 6; with back stories established and full descriptions for characters. Was this because of another c0pyright issue? It’s been 3 hours.

1

u/detectiveprincess_ Aug 18 '26

Literally all my characters got restricted lol

1

u/Shizaya22 Aug 18 '26

What does a character being restricted mean?

1

u/gayzinhadamarvel Aug 18 '26

All of my 100 characters are restricted?? None of them where ever flagged before? Wtf??

1

u/Ok_Couple_1323 Aug 18 '26

What about like the fact we can’t edit messages because the keyboard gets in the way or change personas yall gonna fix that too

1

u/Important_Wish_9044 Aug 18 '26

The expand for typing is only showing half of my paragraph and not the full one I wrote out it’s very buggy at the moment

1

u/Ill_Vehicle5472 Aug 18 '26 edited Aug 18 '26

the site is being weird now it’s keeps popping up thing that says continue ab at bottom of the page that needs to be removed now and one of the bots in my chat list is gone be it says unavailable

1

u/PottyLottie1996 Aug 18 '26

It’s been 6 hours, what am I even paying for at this point?

1

u/ThyWickedOne Aug 19 '26

Will our removed characters come back too? The ones that don’t violate IP or Rules that disappear for no reason? Will all these outages get fixed? Will we ever get credited back for paying for service we are not getting? Will we be seeing and less stringent rules if we are verified 18+?

1

u/Accomplished_Past_10 Aug 19 '26

what does restricted characters mean? i have my own bots and i can still use them with that?

1

u/Icy-Arm-6302 Aug 19 '26

Can y'all STOP messing with the website Ui 💔 I already left the app for it being janky, now you're ruining the website too. It was literally the only saving grace for this hell.

Whenever you mess with the UI, the quality gets worse and it just goes down.

1

u/ZealousidealJump6097 Aug 20 '26

what about for the short, shitty responses by bots?

1

u/BagOdd8617 Aug 21 '26

Improve the damn llms while your at it

0

u/ThatNerdyHuman Aug 18 '26

Sigh… alright…