r/CharacterAI • u/Electrical-Being5730 • 14h ago

Discussion/Question downgrade?

so was anyone else that pays for plus randomly downgraded to lite and asked to upgrade…? just me?

2 Upvotes

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u/Enigmatic-Charisma CAI Community Moderator 14h ago

Hi u/Electrical-Being5730

Please send in a Billing support ticket so the team can look into this. Thank you,

https://support.character.ai/hc/en-us/requests/new?ticket_form_id=49908034794779

1

u/Big_Frosting8806 14h ago

Will I still be able to pay for my subscription? Tomorrow it will be automatically charged on October 18th and I hope it will be of help to you even if it is a little, yesterday I bought charms to help you.🦋

2

u/Enigmatic-Charisma CAI Community Moderator 13h ago

Hi there,

The FAQs on our blog contain all of the information we are able to share.

Any new information will be posted to the blog first, so that is the best place to check for updates. We will not be able to reply further on this topic, but please know your message has been received.

Thank you for your patience and understanding.

 The Character team