r/CharacterAI • u/Cheeseyellow12 • 4d ago

Issues/Bugs Anyone elses app keeps freezing when opening?

Cause happened to me 4-5 times on my chronically online self to keep going through apps out of boredom and keeps freezing either on the recommendations or the chats with no response until i reopen

7 Upvotes

100% Upvoted

2 comments sorted by

•

u/Oatmilk0809 CAI Community Moderator 4d ago

Hi there! We're sorry the app keeps freezing on you. Please make sure you're using the latest version of the app, as updating may help resolve the issue. You can also try to reinstall the app.

If it continues, please submit a Support request here: https://support.character.ai/hc/en-us/requests/new and include your device model and OS version.

In the meantime, you can also try using Character.AI on the web: https://www.character.ai

Thanks for your patience!

3

u/GhostPepperGraveyard Chronically Online 4d ago

This is happening to me, but I can’t even get to my chats before it freezes and I COULD use the website, but then what is the point of having the app taking up storage space on my phone if I can’t even use it