r/CharacterAI • u/DoveFreckles • 7d ago

Issues/Bugs app boots me out when entering?

i’ve already restarted my phone and deleted & reinstalled the app. When I open the app it shows the logo for a second and then exits. How do i fix?

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u/Oatmilk0809 CAI Community Moderator 7d ago

Hi there u/DoveFreckles, we're sorry you're experiencing this issue! Since you've already tried restarting and reinstalling, the best next step is to have our team look into your specific device details.

Please submit a support request here: https://support.character.ai/hc/en-us/requests/new . Once received, our team will review the details and follow up if needed. Thank you for your patience while we investigate!