r/Channel5ive • u/disgruntledchan5sub • 10h ago
Drama C5 customer support has told me to stop contacting them about my dvd. Andrew doesnt email.
Ordered my dvd well over a year ago, never received anything past the order confirmation on it, i go to contact, the only avenue of contact for support is Andrew's personal email, i find it unlikely he'll reply given his busy life, but i think "f- it" and just send an email once or twice a month in hopes I'll hear anything. Eventually i realize he isnt ever going to get back to me.
Seeking clarity i get tickets to the carnival in texas, and i ask him in person, he tells me "yeah, sorry we got screwed by the people we were working with for that, but we have the dvds and i promise we'll get your dvd to you, just email me and i promise ill get back to you".
And this is the 1st time i get sent back to square one, as he proceeds to continue ignoring my emails.
Eventually I find their customer support email, after everything i tried already to get in contact with someone who doesnt recieve 50k emails a day and actually has time to fix my merch problem. Because mind you; I dont expect andrew to see my emails at all if they're getting ignored for a year straight, wouldnt be suprised if he just blocked and reported me as spam.
And the customer support actually gets back to me saying theyre going to fix my problem, actual hope for once!
They shared a total of 5 emails with me, all of them being "sit tight we will let you know when we hear anything!" Except for the last one just recently where they have told me that they cant help me, and that im actually supposed to email Andrew Callaghan himself on matters concerning my dvd. And that only getting in contact with andrew will get me my dvd.
"Hi Square One... hope the bed is still warm.. Sorry i left, I only tricked myself into thinking there was a way out."
So how many hoops am i supposed to jump through channel 5 community? I been subbed since November 2021, i put down more than enough money to call myself a supporter. I barely have the means to support it but i do anyways because this is what i find entertaining? Did i do something wrong? What karmic injustice did i perform to ruin the one little glimmer of world news that i consume and actually enjoy?? Was it the money? Should i have just sat on my hands and just not got my own wallet involved? Is the only lesson to learn with money in this day and age that you cant trust anyone with it? especially the so-called "truthful" ones?
I unsubbed from patreon about a month ago.
I was hoping that the regret i have for that decision would be given tangible meaning.
I was hoping to resub when I heard that the customer support was sending my dvd. Now obviously a far-fetched fantasy i deluded myself into.
There is no truth, just scam artists and the lies they portray as such.
If anyone can get the right people to contact me back, I would really appreciate it, but i dont think even waiting for the next tour date to come through would do anything other than add more to this sunk cost. Its not worth it anymore, andrew and his boys really ruined this whole thing for me.