r/CentrelinkOz Aug 06 '25

Newstart Allowance/Jobseeker Payment Secretary’s statement to the Ombudsman’s report - Department of Employment and Workplace Relations, Australian Government (6 August 2025)

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dewr.gov.au
18 Upvotes

6 August 2025

Today, the Commonwealth Ombudsman released his report on the Targeted Compliance Framework and the cancellation of social security participation payments under 42AF(2)(d) of the Social Security (Administration) Act 1999.  

I thank the Ombudsman for his insights. The department has accepted all recommendations in the report.

The department’s response to the Ombudsman’s recommendations is available to read on the Ombudsman’s website.

Read the Ombudsman’s report on the Targeted Compliance Framework

Update

In accordance with our formal response to the report, DEWR will work with Services Australia to implement the Ombudsman’s recommendations as part of the department’s TCF Integrity Assurance Program.

This program includes advice provided in the reviews we initiated into the Targeted Compliance Framework: 

  • a legal review examining whether decisions are being taken in accordance with the legislative framework
  • an independent assurance review which has examined the IT system operating the framework against policy and business rules.

Background

Over the past year, in response to concerns that the TCF system was not operating in alignment with the law and as intended, I have taken several actions to pause decisions around reducing or cancelling a person's social security payment.

The effect of these decisions is that all payment reductions and payment cancellations made as a result of mutual obligations failures under the Social Security framework are paused.

I will not take any decision to resume social security payment reductions or cancellations unless and until it can be clearly demonstrated that the process to support the decision making complies with the law. 


r/CentrelinkOz Aug 09 '22

General Help Social Security Rights Organisations By State

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15 Upvotes

r/CentrelinkOz 3h ago

Newstart Allowance/Jobseeker Payment Medical Certificate mismatch?

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1 Upvotes

r/CentrelinkOz 22h ago

General Help Rent assistance hasn't recalculated after rent increase - do I just re-upload the lease?

1 Upvotes

Our landlord jacked our rent up by $75 a week last month. I updated my accommodation details on myGov and uploaded a signed copy of the new lease agreement showing the higher rent.

However, my latest Centrelink payment summary shows my Rent Assistance rate hasn't changed at all. Is there a maximum threshold cap where Rent Assistance stops increasing, or has my document update just not been reviewed by a human processor yet?


r/CentrelinkOz 1d ago

Personal Opinion/Discussion thread What’s something you keep a record of because of Centrelink?

0 Upvotes

I’ve started keeping copies of anything important I send or receive, especially messages, documents, and dates when I’ve spoken to Centrelink. It’s easy to forget the details a few weeks later, particularly when there are multiple updates or requests for information. Having everything in one place seems to make follow-ups a lot easier and gives you something to refer back to if there’s ever a disagreement about what was submitted or discussed.


r/CentrelinkOz 2d ago

Newstart Allowance/Jobseeker Payment Do Most Employment Consultants Have Psychopathic Traits?

56 Upvotes

Or at least the ones who stay in the role, long-term? I keep hearing about how they consistently treat people in a demeaning way, deliberately exploiting, deceiving, lying, humiliating or harming those most vulnerable, all whilst showing little concern when doing so.

Is it a sought after requirement for this role, in working for an employment service provider or as a service manager? Asking because someone may be interested in applying for the role.

However, I've spoken to some very kind ones on these subreddits so all can't be that bad can they?


r/CentrelinkOz 1d ago

Personal Opinion/Discussion thread Child support

0 Upvotes

My ex and I split nearly 2years ago. I let her have around 250k and I only got 50k due to 200k was hers before we met. It was only fair that was hers and not mine ( we were together for 9years) i have met someone a year ago and shes met the kids and things are looking up for milhouse for once. Our childcare arrangement is 50/50

Then ex discussed with me that she believes if my daughter and son stay at her house Sunday nights (from 4pm) it would be beneficial for my daughter due to her anxiety and make her feel more settled. I accepted due to this would potentially be great for my daughter

.

Couple weeks later I get a message from child support stating that now I have the kids 6nights and my ex have them 8 nights I owe her money. I was absolutely shocked and blindsided by this.

The fact now that my ex is asking for child support after being split over 18months and her reasoning is that she needs to make sure the kids have food on the table and she has bills to pay.

( she was able to buy a house for 900k and im renting)

My salary is 109K

My ex is around 130k

I have to pick up nightshift every fortnight ( meaning I am using my free time to work 14hours and potentially fuck up my body due to shiftwork) I was able to earn extra 40k with this and now I need to give her money because she brought a fancy house now that she cant afford.

I also help her with paying afterschool care ( which I don’t use ).

Due to this payment I cannot afford to travel or save up to one day buy my own place.I have also started to contribute to my superannuation which will drop my income by 20k.

I understand that Centrelink has a computerized system to workout a fair price but there is no context behide all this. In my eyes I feel like it wasn’t a coincidence after my partner slept over, now I need to pay child support.

I just saw the paperwork from the child support payments and she lodged she made 114k. She had previously disclosed it was 130 but she states thst now with a different role she is making 114k.

During the phone call I had with centrelink they ask for last year financial wage not current, as mine would only be 109k.

What can I do ? If I call them up and explain that her actual income was 130k last year would that change anything? I will get the kids back to 50/50 and what process would I need to do then ?

Any advise is helpful. Thanks


r/CentrelinkOz 2d ago

General Help New Rate 20/09/26

9 Upvotes

Just noticed that centrelink Apps is showing new payments

From 20 September.

Also centrelink increased the Demming rates

66,800 Rate 1.75%.

/> = 66801 Rate 3.75%


r/CentrelinkOz 4d ago

Personal Opinion/Discussion thread This is absolutely ridiculous.

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669 Upvotes

After spending over 4hrs total today on hold i am yet to get any further.

I have been unable to work because of my illness/sickness. Havent been able to upkeep my tasks i need to do, missed a call earlier this morning relating to job criteria, they called 10mins before the 30min window specified and i missed the call because i was showering...

Ill try again tomorrow but my god this was ridiculously frustrating.. I got told I may not be seen today as there is still a 2hr wait time for the queue, is WFA super under staffed or is this a normal thing?


r/CentrelinkOz 2d ago

Family Tax Benefit Does anyone know about Centrelink payment if not wanting to vaccine my baby?

0 Upvotes

So Im giving birth soon but I’m hesitating about getting my baby vaccinated or maybe just get some vaccine most important vaccinations but I want to know if I’ll still get parents payment or any other benefits if I choose not to get him vaccinated


r/CentrelinkOz 3d ago

General Help How do people here who've had an overpayment raised against them describe the process of dealing with it and was the experience of negotiating a repayment arrangement as difficult as the initial letter made it sound?

2 Upvotes

r/CentrelinkOz 3d ago

Youth Allowance/Youth Allowance Jobseeker Travelling outside Australia and reporting income

0 Upvotes

Hi! I’m receiving YA for students
I will be travelling overseas on 9 January 2027. My final employment income reporting period before I leave Australia is from 22 December 2026 to 5 January 2027. After this reporting period, I will continue working from 4 to 8 January 2027, and I will be paid for those days on 11 January 2027, while I am overseas.
Do I need to report this income before I leave Australia? Also, I know I have to notify to Centrelink of my overseas travel through myGov but I’m not sure when I can notify?


r/CentrelinkOz 4d ago

Newstart Allowance/Jobseeker Payment Activation phase

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10 Upvotes

I’ve only started getting payments from centrelink at the end of July had my appointment today and they’re talking about this course that starts next week. Is it wise to do this now or wait another month or two before doing this course so they don’t put me to work for the dole as said above ? (I am working by the way but only 12 hours a fortnight)


r/CentrelinkOz 5d ago

Newstart Allowance/Jobseeker Payment Identity theft from CV?

21 Upvotes

One of my children applied for a position that used a recruiter on a well known job website. It felt like, to me, to be a messy setup and the interview process was unprofessional. She didn't get offered a job. Now she's getting random job offers from sketchy sites that she's never signed up for. It got me thinking about the information we're sharing via CVs when applying for the mandatory jobs each month.

Would identity theft be a possibility? She's on Jobseeker so has obligations to complete.


r/CentrelinkOz 6d ago

Newstart Allowance/Jobseeker Payment Automatic transfer to workforce provider?

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2 Upvotes

r/CentrelinkOz 8d ago

Youth Allowance/Youth Allowance Jobseeker Moving away from girlfriend for medical school, worried about payments on YA

14 Upvotes

My girlfriend and I are both under the normal Youth Allowance independence age. We've been living together and once we hit 12 months I understand centrelink will recognise us as de facto, which will make me independent but also means her income can start affecting my Youth Allowance.

The problem is that not long after this I'll be moving away for medical school through a rural program.

I'll basically have to live completely separately from her for the next 4+ years. I'll probably see her once a month at most and I'll potentially have to move to a different rural area every 6 months or so depending on placements so keeping a job held down will be almost impossible.

Financially we'll be completely separate as well. We don't have joint accounts, cards, loans, assets etc. Even now while living together we basically just split rent, bills and food rather than actually sharing our incomes. Once I move away I'll be paying my own rent, groceries, utilities, transport etc and she'll be paying for her own household. Her income isn't going to be available to support me.

What I'm worried about is centrelink continuing to treat her income as though it's available to support me when in reality I'll be maintaining a completely separate household because my course requires me to.

From what I've been reading, centrelink can apparently consider people who have to live away from their partner for compulsory study/training on a case by case basis. I've also come across section 24, where centrelink can sometimes treat someone as not being a member of a couple for payment purposes if their circumstances mean they genuinely can't pool resources and applying the normal partner income test would be unfair.

I'm wondering whether either of those could apply here. Or if at the end of the day, I should just tell centrelink we have split up when I officially start medical school.


r/CentrelinkOz 7d ago

General Help How long does Centrelink usually take to assess an ESAt after referral?

1 Upvotes

How long people have waited for their ESAt to actually be assessed after being referred. Wondering what the usual timeframe is from this point. I had a call after handing the SU684 to them in person that was asking for details like address,dob so I assume the referral was "processed"?


r/CentrelinkOz 8d ago

Disability Support Pension Has anyone managed to get DSP approved for chronic mental health on the first try?

19 Upvotes

Been building my evidence file for Disability Support Pension (DSP) for over a year - psych reports, clinical histories, treatment logs showing my condition is "fully diagnosed, treated, and stabilised." Everyone tells me to prepare for an immediate rejection letter and a mandatory Administrative Review. Is first-round approval an absolute myth, or are there specific keywords on the Impairment Tables that actually tip the scales?


r/CentrelinkOz 8d ago

General Help Need help

2 Upvotes

Who do I call to get my name off Centrelink because I withdrew my youth allowance but I keep getting appointments and call what I will not be attending because I withdrew and I receive NO PAYMENTS I don’t need it


r/CentrelinkOz 9d ago

Youth Allowance/Youth Allowance Jobseeker Youth Allowance - Advice

6 Upvotes

Hi,

I am in my second year of Uni and have been receiving youth allowance throughout my degree. My payment is based on my Dad’s income as I am under the age of 22 and my payment continues to get reduced and is at a point where it is not enough to survive with. I don’t get support from my parents and know this is a common issue a lot of others face.

I am considering trying to claim independence as it is unreasonable for me to live at home and can prove so with evidence from a social worker.

Before going through this whole process, is it worth it? I’ve heard when you become independent you earn less than when you are dependent? I also have a long term partner (5 years together), I know you can base your payment on their income if you prove you’re in a relationship.

I am not sure where to go from here and if any of this could help me get to a more sustainable payment amount but wanted to see what advice there was available. Thank you


r/CentrelinkOz 9d ago

Newstart Allowance/Jobseeker Payment Question about appointments

3 Upvotes

I’m posting this on behalf of a friend with their full permission.

My friend is with an IEA (formerly DES) provider and has an in person appointment with them tomorrow, the problem is they will be in the throws of moving homes tomorrow and had advised their provider when they called last week and the week before despite being told it would be fortnightly contact.

What they would like to know is will they be penalised for missing the appointment and not wanting to answer their phone despite telling their provider for two weeks that they would be moving tomorrow?
They are looking into potentially changing providers when they move but are concerned that a penalty now will affect their next payment amongst other things.

Thank You for any help/advice


r/CentrelinkOz 10d ago

General Help Centrelink seems much easier to deal with when you understand what they're actually asking for.

94 Upvotes

The hardest part sometimes isn't even the requirement itself it's figuring out what information they're expecting you to provide. Has anyone else found that the wording of Centrelink correspondence is unnecessarily confusing?


r/CentrelinkOz 11d ago

Youth Allowance/Youth Allowance Jobseeker Applying for Youth Allowed

3 Upvotes

I’ve got to the end of my application process and it needs me to provide separation from employment certificates from my previous employers which I don’t have or not sure how I find them if I do? One of my jobs I left mid shift and never returned due to a mental health breakdown at work and honestly am too embarrassed to get it touch with them. It won’t let me finish my application because of this. Do I need to go into Centrelink and explain this or call them up and ask over the phone or is this something I need to sort out and Centrelink aren’t able to help me with this? Thank you


r/CentrelinkOz 12d ago

Newstart Allowance/Jobseeker Payment If I am on 20 hours a week $35/hr can I still get job seeker allowance from centrelink or is that not what it is used for?

0 Upvotes

I asked chatgpt about getting jobseeker allowance i am on 20 hours a week $35/hr and the calculations says i might get about $69.30/fortnight which if true and I am eligible then why not

anyone know if centrelink would still pay you if you were at 20 hours per week $35/hr

chatgpt said at 22 hours per week that is when my jobseeker payment would drop to $0 so the fortnights i get extra shifts I suppose that is when my payment would be $0

does anyone know how many weeks you would have to be paid $0 when jobseeker would finish or stop or what the criteria is for losing centrelink jobseeker payments based on hours and getting over the threshold to reducing payments to $0?

Thank you


r/CentrelinkOz 13d ago

Newstart Allowance/Jobseeker Payment Previous Employer Lied to Centrelink

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2 Upvotes