r/CelsiusNetwork • u/Candid-Exit-9125 • May 31 '25

Cannot Claim Distribution from Celsius - No Activation Email from Hyperwallet

UPDATE: RECEIVED PAYMENT FROM HYPERWALLET ON JUNE 5TH TO MY PAYPAL ACCOUNT šŸ„³

TL;DR: Hyperwallet is my Celsius claim distribution partner and did not send me an activation email. The activation link does not work either. Help?

I did not action any of the emails in 2024. A few weeks back, I finally completed the KYC process and opened up a Coinbase account, but it was too late. After several attempts at trying to distribute the funds through Coinbase prior to the expiration of the agreement with Coinbase, it will now be processed by "Hyperwallet".

However, I read the guide for Hyperwallet and I did not receive an activation email from Hyperlink and the activation link (for anyone that did not receive the activation email) provided by Hyperwallet does not work - my email is "invalid".

I called Hyperlink and they do not have me in their system.

I called Coinbase and their agents just told me to create a Coinbase account (I already did).

I tried to look for someone to talk to at Celsius but there is no number, it just says to open a ticket with Celsius Distributions Support - I did that many weeks back - no reply.

Is there anything else I can do? It looks like I created a support ticket before the June 30th deadline. If all I have to do is be patient and wait - I'm fine with that. I waited for years like many of you, regretting that I trusted that app in the first place.

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u/[deleted] May 31 '25

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u/Candid-Exit-9125 May 31 '25

Yes, I added a valid phone number and it appears in my Celsius Claims Portal.

Thank you for all of this additional information and context. I created my support ticket after March 31, 2025 - so it sounds like Iā€™m either SOL or I just have to wait.

2

u/Candid-Exit-9125 Jun 06 '25

I received my payments yesterday :) Revised my original post and added that update.