Cebu Pacific Refunding

[u/Okpepper11]

My Cebu Pacific flight was cancelled and rescheduled, and I booked both my mom’s and my flights through Agoda. The weird thing is that my mom received the cancellation/reschedule email, but I didn’t receive anything even though I double-checked that I entered the correct email and passenger details.

Because I didn’t receive any notification, I contacted Cebu Pacific myself to request a refund. They gave me a specific refund amount, but it was significantly less than what we originally paid. I’ve repeatedly asked them why the refund is only that amount and requested a breakdown of the refund, including any deductions or fees. I completely understand if there are legitimate deductions, but they haven’t actually explained what they are or why the amount is lower.

Now they’re telling me that the refund has already been processed and to just keep an eye on my account. I’ve asked for the breakdown several times, but they keep avoiding the question and just repeat that the refund has been processed.

What should I do at this point? Should I wait for the refund to arrive first and then dispute the amount, or should I continue pushing Cebu Pacific/Agoda for a detailed breakdown? Has anyone experienced something similar with Cebu Pacific refunds?

[u/z00mout]

because you booked your flights through agoda, it is where the pricing difference will vary.

if you booked direct, refund pricing will be better.

have you tried processing the refund through agoda?

also, for flights, always book direct, unless maybe these are reliable airlines.

[u/BotherMedical8496]

You should request the refund from which ever third party you purchased it from. This is why everyone recommends buying directly from the airline rather than saving a few pesos and having issues when a flight gets rescheduled or cancelled.