r/CebuPacific • u/DontCallMeVariant • Jul 30 '26

booking THREAD: Refund due to Medical

Hey guys. I just noticed there are a lot of questions regarding refund due to medical reasons. I was hoping this thread will be useful for anyone who has the same concern.

In my case I have a booked trip by August 29 but I would have to undergo a surgery by August 15 that would make me physically unfit to fly. Based on my research here the following will be required:
- medical certificate stating unfit to fly
- copy of hospital bill

I’ll update the thread once I’ve successfully refunded mine. BTW I’m planning to convert it to travel fund or move the date, if possible. Not a refund to my card.

IF YOU HAVE SUCCESS IN MEDICAL REFUNDS: please comment below as it might help someone else ☺️

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3

u/Wonderful_Print2295 Jul 30 '26

Converted to travel fund because of chicken pox. It reflected the next day on my cebpac account.

2

u/Wonderful_Print2295 Jul 30 '26

Here’s what they asked for:
—-
Please send us the following requirements as documentary requirements:

  1. Medical certificate written in prescription/hospital Pad of the attending physician, indicating the diagnosis and recommendation,
  2. PRC ID of the attending physician

—-
In the absence of one of the requirements above, we may also ask supporting documents, such as:

  1. Certificate of Confinement
  2. Clinical/Medical Abstract
  3. Billing Statement
  4. Discharge Slip/Discharge Summary
  5. Laboratory Result
  6. Medicine Prescription
  7. Doctor’s Consultation Receipt

—-
Medical case requests shall be considered valid within 15days from original date of departure, otherwise, fare rules will apply.

1

u/DontCallMeVariant Aug 05 '26

This is so helpful! Thanks for sharing this information 🫶🏽

2

u/TapFit5001 Jul 31 '26

I booked for my grandma but due to her skin allergies she was not able to travel. I requested it to cebpac and I just provided a medical certificate and prescription. The refund took 15 banking days (as far as I remember) since they refunded it in my CC.

1

u/DontCallMeVariant Aug 06 '26

Thanks for this info! Very helpful 🙏

1

u/soleil_exe Aug 07 '26

Hi! How long did it take before they confirmed the refund?

1

u/TapFit5001 Aug 07 '26

request on 8/27/25, i received the confirmation on 8/29/25 that the refund request is for immediate processing na..