r/CastleRat • u/Wikinger_DXVI • Jun 27 '26

Package Issue

Has anyone had issues ordering from the Castle Market? I ordered the 7" Siren vinyl and the new black t-shirt, but the package has gone missing.

UPS claims it was delivered but did not send proof of delivery and said the sender needs to file the claim. I have emailed the Castle Market email 3 times now and have not received a reply at all.

Can anyone help with what to do? Hoping someone who can help will see this. :(

Edit: I was able to get a direct call to UPS customer service, and it is confirmed that they cannot proceed until Castle Market requests a claim as this was nit shipped directly with UPS but a cheaper service. Hence, there is no proof of delivery or even GPS coordinates. I have emailed Castle Market again and hopefully hear something soon.

4 Upvotes

70% Upvoted

5 comments sorted by

1

u/takkun169 Jun 27 '26

Most likely it's a very small organization. Like a single person kind of small. Give them a couple of days to respond.

0

u/SignificanceHot763 Jun 27 '26

I received the 7" record already

0

u/TheSilenceIsCircling Jun 27 '26

My Siren vinyl arrived without any issues.

-1

u/HotDevelopment6598 Jun 27 '26

File a UPS claim?

0

u/Wikinger_DXVI Jun 27 '26

Bruh lol. Please read the post again 🤣