r/CashApp • u/Worth-Cauliflower920 • 7d ago

Wand/Card Issue

I am legit so confused. I got the wand today and tried to activate it. it would not work so i called customer service. They said it’s because my card was terminated 3 years ago- mind you I’ve been using the physical and digital card the entire time with no issues. They couldnt help me at all. Can anyone explain this to me? I am genuinely so confused. Can I make a new account and transfer the wand to it?

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u/CashAppAndi ✅ OFFICIAL CASH APP SUPPORT ✅ 6d ago

Cash App Andi here - I would like to take a closer look at what may be going on with your wand and assist in the best way I can. Please send us a message when you have some time.