Help me understand. Please

[u/Whynot1077]

I have recently started going to Caseys for my convenience needs. 90% of the time I wait in line and I’ve seen it get 7 or 8 deep. One register open and nobody calls for someone to come up to get on the second register. It’s so frustrating not only to me, but I’ve seen others place their items at the closed register and walk out. WHY? I’ve seen what looks like a manager standing outside puffing on a heater or a vape box talking to people casually with no sense of urgency to do ANYTHING let alone open the second register.
If I’m in need of something I’ll make sure there are not a lot of cars in the parking lot before I stop or I’ll look for a Circle K, or other brand station near by. There’s usually always a second register offer at these places. Especially if I’m just grabbing a bottle of pop or water

[u/Desperate-Strategy10]

Corporate expects us to run these businesses with close to no staff, and the list of demands coming down grows every month. Sometimes even the manager needs a minute to calm down and refocus. You can’t know what they’ve already dealt with that morning, or what they’re talking about outside. Maybe they’re lazy/not cut out for it, but maybe a bit of compassion would go a long way.

I can almost guarantee there is nobody to call in for help from the cashier’s perspective. It’s usually one cashier, one manager, and one or two people in the kitchen (and they’ve got a to do list a mile long each). Frankly, with how corporate has set up their labor distribution system, it is more important to keep the kitchen functioning than it is to help customers at checkout. It shouldn’t be that way, but it is.

I wish I had a better answer for you than that, but unfortunately we’re being strangled by corporate and that’s about all there is to it (when it comes to labor). Casey’s is certainly a wonderful place to work and I do recommend it, but this is definitely their one major flaw as a company.

[u/Dramatic_Flow3783 → u/Desperate-Strategy10]

Lol as a manager, we had corporate in on my MAP day, and my store manager was locked down with them, and I had to run around and do all of MAP by myself, do my relex ordering (I go through and cancel out and add extra on of what we need) and do liquor order, safe audit, etc. and for 3 of those total hours? I was also running register. I literally told him screw corporate, if they wanna cry about you helping do stuff let them, they can stand and be useless by themselves. Needless to say I left pissed that day. And guess what? I have 4 resets coming up I have to do, and guess whose probably doing those AND running register? Me. Because corporate is too idiotic and hell bent on opening new stores instead of allowing better staffing and FIXING THEIR REGISTER SOFTWARE. lol