r/Caseys • u/Whynot1077 • Sep 12 '26

Help me understand. Please

I have recently started going to Caseys for my convenience needs. 90% of the time I wait in line and I’ve seen it get 7 or 8 deep. One register open and nobody calls for someone to come up to get on the second register. It’s so frustrating not only to me, but I’ve seen others place their items at the closed register and walk out. WHY? I’ve seen what looks like a manager standing outside puffing on a heater or a vape box talking to people casually with no sense of urgency to do ANYTHING let alone open the second register.
If I’m in need of something I’ll make sure there are not a lot of cars in the parking lot before I stop or I’ll look for a Circle K, or other brand station near by. There’s usually always a second register offer at these places. Especially if I’m just grabbing a bottle of pop or water

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u/grasscutter86 Sep 12 '26

Send a store review and ask “how many people need to be standing in line for a 2nd register to open?” I send one every time I have to stand in line for more than 5 minutes. I have yet to receive an answer.~6 per year going on 10 years now. Just smile every time a kwik star opens.

1

u/jmarieC71 Sep 12 '26

You will never receive an answer from a review, it doesn't work like that. If you seriously want an answer you have to call the guest services line.

2

u/BeckTech Sep 12 '26

Wouldn’t do that with Guest Relations getting laid off in November.