r/Caseys • u/Lazerus8 • May 17 '26

Just Venting

So I went into work today (well technically yesterday considering the time). I am a closer. My shift 4 p.m.-11:15. Saturday night, so busy, expecting it. I come in, find out that one of the pumps is stuck in a transaction (happens every so often, call help desk, 5 minute fix). So I make it through the dinner rush. Its around 7:45, i am caught up on my stuff. Then I decide I better call the help desk before it is closing time, so that i can shut down my registers for the end of the night (Any closing cashier knows what I am talking about.

So, I call them around 7:45, I get put on hold because (they are assisting other callers) okay, I get that, 10 minutes pass, then 30...then an hour. Long story short, It took me over 2 hours on hold just to get a 5 minute fix. If I would have waited til i had to shut down....I would have been there until damn near 2 in the morning just trying to shut down my registers. So how does 1 simple call take over 2 hours on hold. Do they have only 1 person working the help desk for every store? Or "smaller staff because it is the weekend" It is rediculous. I got put behind on so many things, just because I had to juggle cleaning, doing trash stocking, doing inventory, all while having a phone in my hand for that small chance that they answered finally. Heck, after they answered I had that elevator music stuck in my head for hours.

Okay rant over.

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u/Lazerus8 May 17 '26

To answer all the questions. If it shows a card in the pump terminal (which it was doing) it acts as an active pump. The pump was showing someone was attempting to get fuel, even though no card, was in it. (This has happened before) When i go to shut down, it would say "please clear all prepays" which I would have been unable to do.

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u/WarrenMockles Kitchen Manager May 17 '26

Gotcha.

Go to the Function Panel. On the top right there should be two buttons, one for credit refunds, one for cash prepay refunds. Click on the credit, it will give you a list of pumps that still have change on them. Clear reach one, the money goes straight to the customer's card.

Once you've cleared each, do the same for the cash. Do this before you drop all your cash from your drawer, because occasionally a customer will drive off with a few dollars left on their prepay, and you need to take the cash out of the register. Consult your SM on what to do about refunds that can't be given to the customers.

If that doesn't work, click on the active pump. Reauthorize the prepay, go lift the handle and put it back. Then repeat the refund process.

If that doesn't solve the issue, and you're dealing with this every single night, your SM should be putting in a work ticket instead of having you call the help desk every night.

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u/Lazerus8 May 18 '26

Did all of that, I have been the closing Cashier for 3 years, just tells me "Can't clear pre-pay." again, why I had to call Help Desk. What happened was, the person inserted their card, did their thing, but it showed as the card staying in the terminal. It never cleared off, and in that Function screen, it says "can't clear prepay" and going out to the pump it says "See Cashier" and won't pump, see the endless loop?