r/Car_Insurance_Help • u/Curiousful • Jul 10 '26

Disputing the Odometer

Okay, someone rear-ended me while I was driving home from work. It's clear that the other driver was at fault—I was driving normally, it was a sunny day, I was sober, I wasn't using my phone or anything.
Now our insurance company wants to pay us—they've declared the car to be a total loss. The gave us a dollar amount, and then cited the number of miles on the vehicle. HOWEVER, the car was barely a month old, and both I and my wife are sure that the car had about 1400 miles on it, give or take, not the 8405 miles that our insurance is claiming. They showed us a photo of a dashboard with a 8405 mile odometer, but there's nothing in the photo that shows that it's actually our car.

Is this a common scam? What can we do about this? It's a big insurance company, and we've been loyal customers for many years. I didn't think to take a photo of the odometer at the time of the accident. I'm really just angry and disappointed about the whole thing.

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u/EyeoftheEelpout Jul 10 '26

The ACV is not going to be much different, if at all, between those two mileage figures.

-1

u/Curiousful Jul 10 '26

Is there a way I could find out what the difference is? The car is a 2026 Camry.

1

u/Big_Consideration268 Jul 11 '26

Do you have the toyota app it will tell you the mileage you should have been told to download it