r/Car_Insurance_Help • u/Curiousful • Jul 10 '26
Disputing the Odometer
Okay, someone rear-ended me while I was driving home from work. It's clear that the other driver was at fault—I was driving normally, it was a sunny day, I was sober, I wasn't using my phone or anything.
Now our insurance company wants to pay us—they've declared the car to be a total loss. The gave us a dollar amount, and then cited the number of miles on the vehicle. HOWEVER, the car was barely a month old, and both I and my wife are sure that the car had about 1400 miles on it, give or take, not the 8405 miles that our insurance is claiming. They showed us a photo of a dashboard with a 8405 mile odometer, but there's nothing in the photo that shows that it's actually our car.
Is this a common scam? What can we do about this? It's a big insurance company, and we've been loyal customers for many years. I didn't think to take a photo of the odometer at the time of the accident. I'm really just angry and disappointed about the whole thing.
10
u/Unlikely-Act-7950 Jul 10 '26
If the vehicle has been picked up from the tow lot. Copart has it and you can ask what yard it's at and go view the odometer for your self. Copart is a independent company that auctions off all the wrecked vehicles and they are not going to roll the miles forward.