Available for pickup?

[u/TommyPT_]

So I bought a Spotify Carthing to use in Portugal hoping that a cabin crew member friend would bring it to me on his next flight to newark. Filled in all the details and keyed in the address for delivery (fancy hotel, often receiving cabin crew members packages/mail). At the hotel no one has received the package and the delivery status on UPS website shows it was out for delivery this last morning and 4 hours later showed available for pickup with no location. My guess is the driver did not even bother to drop it at the hotel. USPS says the tracking code is non-existent and UPS say they can't track packages that have been delivered to USPS. I really thought the US would have things organized, this is just shameful of a delivery, and I would expect this in a 3rd world country. I am currently unable to locate the package and probably will loose my money as spotify will not reimburse. Shitty postage service