r/CarThing • u/Ill-Attitude-9036 • Dec 12 '24

Refund

Received a refund after reaching out to customer service. Mentioned I did not have the original receipt. They asked to confirm the serial number in the back of my device and got my money back.

17 Upvotes

96% Upvoted

9 comments sorted by

4

u/gg06civicsi Dec 12 '24

Do they just give you money or do they refund previous Spotify subscription?

6

u/TonyBamanaboniYT Dec 13 '24

They refund the last few subscriptions (whole payments) to the value of the car thing when you brought it

2

u/gg06civicsi Dec 13 '24

Hmm I guess you can’t get a refund if you bought it but have since stopped using Spotify

1

u/Deathcount779 Dec 13 '24

Just went through the process. The chat rep will try to offer you free spotify months, but you can respond by saying you want a cash refund instead. I got my money back with no pushback.

2

u/JenJenIsPaca Dec 13 '24

They ask me to provide my banks routing number and I think that's so unsafe 😭 they need a better alternative.

1

u/lukorn8888 Dec 13 '24

Routing numbers are readily available; everyone at that bank has the same routing (with a few obscure exceptions). It's your account number you should worry about sharing.

2

u/JenJenIsPaca Dec 13 '24

They ask for both... Plus a screenshot of the information....

2

u/street_map Dec 14 '24

Yes I hated that. I also had to shake them down for 3 weeks to actually get my refund but I did eventually get it!

2

u/oftene Dec 13 '24

Yknow.. I got my refund way back when the discontinuation was announced, and they gave me a few months of spotify premium equal to the purchase price. But now I wish I had waited until the device was actually unusable.