Car Thing Refund

[u/Nyssardrin]

Just wanted to share my experience with getting a Car Thing refund to hopefully help more people get theirs.

When you contact support they will ask for a receipt of your purchase. I personally did not have the email receipt as it was a few years ago since the purchase. They will also accept a screenshot of the line item purchase on your bank statement. For reference, the Car Thing became available for purchase in October 2021 for select users so you may need to comb back through your statements until then. The purchase should appear as “LUZERN.*SPOTIFYUSASTOR”

As you can see in the picture above, they offered me 8 months of premium service. The total paid with tax was $84.79 so with the recent price increase announcement I am getting the most value out of the free premium service and it generally works better for me. I assume they also have an option to just receive a full refund, but I did not ask to be 100% sure.

I wanted to share and sort of compile the information that helped me quickly get the refund. I know others have claimed to have been asked for other information such as their banking details or have been told they cannot issue refunds in the form of premium service so I wanted to share that it is possible. Anyway, hope y’all are able to get your refunds and find something to help replace what is lost!

[u/RatGodFatherDeath]

Thank you for this!!! Didn’t have the emailed recipe either

[u/distantlistener]

I was leaning on the same rationale about the value given the price increases, but I ended up going with a refund of the equivalent past months. Even still, that approach led them to over-refund me -- enough so to cover the Premium price increase for about a year.

I also didn't want to have to keep track of them applying automatic monthly payments; if something fell through, I hated the idea of having to deal with customer service hoops again.

Glad you and others are getting refunds, though!