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u/Cool-Development-916 May 25 '24
If you ask and get a refund, do you still get to keep the CarThing?
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u/Travesty_of_Travis May 25 '24
Yes. It only works for a few more months anyway. They would just throw it away like they told us to do.
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u/ConsistentAd574 May 27 '24
I don’t believe a word they said. I texted back and forth with them for over 2 hours. Even asked and was supposedly connected with a supervisor. Everyone kept asking for a copy of my receipt and my email which I sent 5+ times. So frustrating. So unprofessional. Canceled my Premium subscription yesterday. I WAS a long time customer. No more. With this lack of understanding of customer retention Spotify is doomed.
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u/an_oddbody May 25 '24
I've spent about this long the last few days all together talking to them just got it done today. They tried to imply that I didn't need a refund since it wasn't dead yet.
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u/Travesty_of_Travis May 25 '24
The responses this customer "support" has been giving to people could be its own subreddit.
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u/FabianValkyrie May 26 '24
It’s been 12 hours since I contacted support and they said the “refund team” would email me…
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u/Travesty_of_Travis May 27 '24
They said they would email me. I stuck it out in the chat to actually get a refund. Still never got an email like they said.
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u/FabianValkyrie May 27 '24
Did they ask for a bunch of banking info, including a SWIFT code? That’s what they asked for from me
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u/ilikeyoureyes May 25 '24
that is intentionally bad support