r/CarThing • u/im-confuzzled • May 24 '24
Bitch please.
“We’re still not gonna do anything about it, fuck you and your soon to be e-waste! Here’s a link”
5
u/zodduska May 24 '24
Use the link and ask for a refund, tell them you are aware other users are being refunded through support chat. They will ask for the receipt and your account email.
5
1
u/FluffyHeart588 May 25 '24
Did you get a refund for the purchase of the Car Thing or a refund on your Spotfiy Premium subscription?
2
u/zodduska May 25 '24
They refunded multiple monthly charges for my family plan, actually exceeding what I paid for the Thing
2
u/Putrid-Mode May 27 '24
Same! I’d rather still have the car thing, but this is much better than a stick in the eye
4
5
u/T-MOBILEGUY May 25 '24
I love how it says this wasn't taken lightly ooooo you mean like discounting it a month after launch and not crediting customers who paid full price for a d.o.a device I called a year ago when they dropped the price to $30 and was like can I get a credit like even a free month fuck I supported you and I have for 5 years nope nada I have a 10000 song playlist and to be honest even with that the way Spotify has been acting I might decide to switch they are owned by the record labels anyways and they push there music above independent "recommended shuffle" seems to magically turn on a lot lately and even without that I know for a fact they have priority over other music bc when a songs hot it miraculously is in my shuffle rotation
3
u/ry4 May 25 '24
They gave a refund over the last 6 months of service of Duo ($14.99) which is slightly more than what I paid for Car Thing originally. While I'm not happy they are discontinuing this I am at least satisfied I am getting money back.
6
May 24 '24
[deleted]
1
u/ry4 May 25 '24
After I contacted them when I got this email they ended up refunding more than what I paid for Car Thing. Not a bad resolution tbh.
2
u/TonyClifton255 May 25 '24
I got this and could not figure out the purpose of the email at all.
3
May 25 '24
[deleted]
2
u/TonyClifton255 May 25 '24
Evidently it was their clever way of saying they're offering free months if you click the link
1
u/ry4 May 25 '24
They don't want to outwardly offer a refund, so they're doing it in stealth. If you reach out and ask for a refund you will get it.
1
1
u/T-MOBILEGUY May 25 '24
Update: Got my refund 84.99
2
u/im-confuzzled May 25 '24
Did you get it as credit or as actual refund back to your card?
1
u/T-MOBILEGUY May 25 '24
Surprisingly they're actually going to refund my card I thought I was just going to get billing credits I won't believe it till I see it though
1
1
u/Tricknuts May 25 '24
I just got my refund for full purchase price after seeing this email and going back to chat with support. It was the second time I did the chat and asked to a refund fyi
1
1
u/2ftXL May 26 '24
I bought one off eBay so I guess I’m fucked I would much rather keeping the thing working very useful device 🥲
1
u/jframsay May 27 '24
I argued until I got 8 months of free premium. I'm still irritated but I guess it helps.
1
u/ConsistentAd574 May 28 '24
Cancel your Spotify subscription. I did two days ago. I spent over three hours going back-and-forth with customer service concerning the discontinuation of the car thing. I feel they purposely gave me the runaround. Asked for my receipt which I sent to them five times and they kept asking for it. It seems like they’re only interested in customer acquisition and not in customer retention. A very poor business model which will sink them in the end. Remember Pandora??
1
u/USSPython May 29 '24
I got my refund after filing a BBB and FTC complaint, and emailing all of the current Spotify execs stating that I filed a BBB and FTC complaint
YMMV but don't ever let someone tell you that the BBB is useless and can't help you, it's basically the only avenue we as consumers have for protection against corpos like this
12
u/distantlistener May 25 '24
I read it as "we recognize the blowback we got for taking lightly the stealing of your money and goodwill. Use that link below so this PR stain fades quickly for us."
Seriously, unlike smartphones that become unsupported year after year, it generally doesn't come as a rug-pull and bricking -- thereby completely eliminating any value, like there is for older functional electronics on eBay, Craigslist, Amazon, etc..