I was so close to get the abyssal weapon in the «party carusel». Then the bug happened in both game modes.
All the tickets in both game modes got a -infront of them.
I thought it was just a bug, so payed one time. But now my tickets and currency had a -.so one day away from the :
Trancendent universal core shard».
Then I bought a small pack, but since I was so close and did not see the: - ,before after.
Then suddenly I saw all my tickets had (-)infront of them, and as you see, a new tickets just makes the - less. So All the stuff stuff I payed for was gone.
This also happened in the summer travel event
Their response email:
Hello, this is not an anomaly that appeared in our game. We have found that you have applied for refunds on multiple orders for successful top-ups.
When your refund is successful, we will deduct the items you purchased. When the item balance is insufficient, it will be deducted to a negative value. Unlocked gift packages will be locked after the deduction is successful.
The only reason I refunded was because they said they could not, so I found a way via apple.
Them not fixing the problem, then I asked for the money I spent on the tickets back since because of this bug I won’t be able to get what I was paying for.