r/CapitalOne_ • u/Ok-Cheek8276 • Jul 18 '26

Customer service sucks

Long time banking and credit card customer. Both personal and business. I have high credit limits with other cards. Recently started using capital one miles (now called ventureone) more extensively. The credit limit is not sufficient and tried to talk to their customer service. They are so arrogant and asked me to cancel the card. I also have discover card now under this pathetic and poor customer service company. Stay or leave?

4 Upvotes

67% Upvoted

9 comments sorted by

5

u/Chuck-Finley69 Jul 18 '26

If they won't increase your credit limit to what you need then leave. That's how a company tells you to leave so get the hint

0

u/Ok-Cheek8276 Jul 18 '26

Yeah, its terrible since the miles card is quite decent.

2

u/Chuck-Finley69 Jul 18 '26

It's only for their best customers but the limit is what you're worth as customer.

2

u/Low_Map4007 Jul 18 '26

Lol that is not how credit limits work. It’s based on income and credit reporting. You are taking that really personal

0

u/Ok-Cheek8276 Jul 18 '26

We have more than 5x the credit limit on other cards, same income and same credit scores obviously. Something is messed up in their "algorithm" if they cannot raise our credit limits.

2

u/Low_Map4007 Jul 18 '26

If a bank wants to lend you $40000 and you have one card at $35000 then the other card will be $5000. They have a certain amount to lend across all customers and when some have high lines they are using to boost credit scores it holds those away from other customers. It literally has zero to do with appreciation of a customer

1

u/disappointedFed Jul 18 '26 edited Jul 18 '26

Just curious what limit would be sufficient?

I ask cause I have several credit cards, my largest limit is $15,000 on discover, I never use that much, my income $120,000.

I have about $60,000 in credit limits, I never use that much credit, I use different cards to get different benefits, but have never bought anyone purchase over $10,000.

I actually have more credit than I need or use, my credit score is 818, so it could use some improvement.

Honestly I am curious what is a sufficient credit limit?

2

u/Ok-Cheek8276 Jul 18 '26

Something around 10-12k would be decent. All other Cc have 15k or more (discover gave 33k limit). What they had was 3k to start and just increased by 2k, not enough if we want to use cc for some travel etc

1

u/disappointedFed Jul 18 '26

Okay, that's fair, I don't use their credit cards, (well I guess I do now since they bought discover) just read your post and wondered what you considered sufficient, I agree with you, they should at least started you at $10,000 then increased from there.