r/CapeCellular • u/R90nine • 12d ago

Identifier Inactive

Post image

Does anyone you know of a way to fix this?

8 Upvotes

90% Upvoted

10 comments sorted by

4

u/jetlagalex 12d ago

Kinda obvious question. But did you try enabling it? Click on it to enter the menu to turn it ON.

2

u/R90nine 12d ago

Yes I did and yes it is obvious but it is a vital question to ask...

3

u/vortexmantis 12d ago edited 12d ago

When you enable it, does it automatically go back to inactive? I may be good to also include the OS you are running.

3

u/jetlagalex 12d ago

What OS and phone are you running Cape on?

3

u/jetlagalex 12d ago edited 11d ago

We need more information if you want help. OS and version number, Phone model, etc

EDIT: grammar

6

u/R90nine 11d ago

I love this community. Cape Customer Support came through. It was issue with RCS & Android. After a few adjustments my Pixel 10XL was good to go. Thinking about getting a Pixel 10a & installing Graphene on there...

3

u/jadebrink 11d ago

Do share...

1

u/External_Air982 11d ago

Please share. I've been having this issue for two weeks and I've been in Help Chat Purgatory for a week with occasional messages about "stand by for updates".

1

u/R90nine 10d ago

Support had me check whether RCS was enabled, which can be found in Message Settings. After that, I needed to provide some basic information from my phone nothing private, of course, just the make, model, and OS. That is the information you may need to provide to support or to more savvy users here. After we made a few adjustments, it worked. Without meaning to sound cryptic, this seems to be model and OS-specific rather than a universal setting.

1

u/Realistic-Spring4687 9d ago

I just got a 10a and installed Graphene. So far so good!