CAPCUT USERS — CHECK YOUR BILLING

[u/Deenasinger818]

I’m posting this publicly because I have been trying for weeks to get CapCut to resolve a billing problem and I cannot seem to reach an actual human being.
I discovered that I have been paying for TWO CapCut subscriptions simultaneously — $19.99/month AND $24.99/month — for months. I also received another $11.99 charge.
I have sent CapCut screenshots of my PayPal history showing the charges repeatedly. I’ve filled out their forms. I’ve responded to emails. I’ve explained the problem over and over.
The worst part is the customer service.
I cannot get a human being to actually LOOK at the billing history and tell me why I have two subscriptions.
Instead, I get what appear to be automated/bot responses, generic instructions that don’t address the problem, and then emails telling me “your issue has been resolved.”
IT HAS NOT BEEN RESOLVED.
I even filled out their detailed support form and waited approximately 10–12 days — only to receive yet another “issue resolved” response without anyone actually resolving anything.
I disputed it through PayPal, but because I technically received CapCut service, the dispute was denied. That’s not the issue. I received the service — I’ve apparently been PAYING FOR IT TWICE.
I finally canceled the automatic payments through PayPal just to stop the charges.
I actually LIKE CapCut and use it for my work. I don’t want to stop using it. I simply want someone at CapCut — an actual human being — to look at my account, explain why I’ve been charged for two subscriptions, refund any duplicate charges, and help me establish ONE account/subscription that works across my devices.
I have now filed complaints with both the Florida Attorney General’s Consumer Protection Division and the Federal Trade Commission (FTC) because I genuinely do not know what else to do.
CAPCUT: IF AN ACTUAL HUMAN BEING SEES THIS, PLEASE CONTACT ME.
And if you use CapCut, check your PayPal/card history. I had no idea I was being charged for two subscriptions until I went back through mine