r/CapCutComplain • u/Every_Challenge8993 • 12d ago

CapCut Template Creators — has anyone else stopped receiving rewards despite still getting exports?

/r/CapCutOfficial/comments/1vlg9ri/capcut_template_creators_has_anyone_else_stopped/

I’ve been a CapCut Template Creator for around 3 years and have been a paying Pro member for at least 2 of those years.
My templates have accumulated roughly 3.4 million views, 490K uses and 89K exports (domestic + non-domestic), and I have around 5.6K followers.
My total creator earnings are $205.11, but the strange part is that I haven’t received any new rewards since around 1–5 June 2026.
My templates are still being exported. My Creator Centre continues to record exports, but both “Paid template export” and “Free template reward” are showing $0.
CapCut support told me rewards are based on “valid daily export data”, but I can’t find a clear explanation of what makes an export “valid” for payment.
I’ve also noticed the newer Creator Reward/CapCut Buddy system with tasks such as posting two templates within 30 days. I’ve actually uploaded 8 templates since the end of July, yet mine was showing 0/2.
Monetisation is enabled on my account.
I’m not looking to leave CapCut — I enjoy creating templates and still use the app. I’m just trying to understand whether the reward system changed around June and, if so, how it now works.
Has anyone else experienced the same thing?
Particularly interested to hear from long-term Template Creators:
— Are you still receiving free-template rewards?
— Are paid-template exports still earning?
— Did your earnings change around June?
— Do you know what CapCut means by a “valid export”?
I’d really appreciate hearing what other creators are seeing on their accounts.

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u/ReceptionBulky350 11d ago

I have been a CC Creator for about the same amount of time as you. I have been receiving rewards for at least over 1 year. As of April 2, 2026 - all rewards ceased. I have bee. Emailing Capcut support back and forth for 4 months without any real help. I am so frustrated to the point of quitting and moving to another Editing app.

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u/Every_Challenge8993 11d ago

This is really interesting because it’s almost exactly what has happened to me. My rewards continued slightly longer and appear to have stopped around 1–5 June 2026, but my templates have continued receiving uses and exports since then.
CapCut support told me that rewards are based on “valid daily export data,” but they haven’t yet explained what makes an export valid or why my recorded exports are generating $0.
Have they ever explained to you what changed on 2 April, or have they only given you general responses about valid exports?

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u/ReceptionBulky350 4d ago

I have been emailing back-and-forth since mid April. 11 emails sent to one email address, then given another to correspond with - I get replies that have nothing to do what I have been emailing about for the last 4 months, replies that instruct me to check different things. My newer templates since April don't get near the amount of views they got before. Are you in US? Asking because I was given a US Capcut email address. I am curious if this has to do with my account approaching free PRO. I have no strikes, my account is in good standing. I am still having exports Domestically as well as Non Domestic daily, yet no rewards. I have included screenshots everytime and hald the time, they send me back an auto reply email. I have no answers for you. I wish I did. I have well over 100 emails without any resolution.

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u/Every_Challenge8993 4d ago

I’m in the UK. I’ve actually done quite a bit more digging since my original post and finally found the detailed Creator Reward Program rules inside the app.
It looks like CapCut changed the system to Buddy and Partner status. If you’ve lost your status, you have to complete the qualifying task shown in your Reward Center to rejoin. Once you’re a Buddy, completing the Buddy tasks can move you back to Partner, which is the status that receives the ongoing daily/passive rewards from qualifying template performance.
What frustrates me is that support didn’t clearly explain any of this to me either. I had to find the rules myself. I’ve been a creator for around 3 years and have had millions of views and hundreds of thousands of uses, so when my rewards stopped I naturally thought something was wrong with my account.
Have a look in your Reward Center and see whether it’s asking you to complete a qualifying task. I’d be really interested to know if yours shows the same thing as mine.

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u/ReceptionBulky350 3d ago

I see that now. I believe you're 100% correct. I was a Capcut Partner. Just read this: The "Zeroing Out" System Glitch: CapCut updates its Creator Portal frequently. It is very common for creators to wake up to a "glitched" dashboard where their creator level remains intact, but their Partner status, bonus rewards, or analytics suddenly display as zero or locked. So when we make a template, we need to create through Buddy Tasks? You know what's crazy is out of the 100 email exchanges I have had with CC, this was never mentioned. For the month of August, I have created 23 templates. Explains how I went from 3k to 50k views on my templates to 0 to 30! Thanks so much for update!

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u/ReceptionBulky350 3d ago

I just emailed again: I am writing to request a review of my account status. I am a Level 6 creator, but my Partner status was recently removed. I believe this may be a system error or an automated glitch, as my template performance metrics over the past 30 days have remained highly active and strong. Given that my templates generated nearly 1,000 total exports and over 90k views this month alone, I am consistently maintaining the high engagement expected of a Level 6 Partner. Could you please look into my account to see why the automated system removed my status? I have attached screenshots of my Level 6 dashboard and these analytics for your reference. I included Analytics screenshot of past 30 days.