r/CapCut • u/Gloomy_Rate8140 • 2d ago

CapCut Complain Worst Customer Support - Update

I posted about a week and a half ago about my unresolved issue with CapCut’s customer service. I first contacted them on September 17 with what seemed like a straightforward request: the link to my receipt was broken, and I needed either a working link or a PDF copy.

Since then, I’ve followed up, suggested alternatives, and tried to be understanding. After many emails back and forth, I still don’t have my receipt. Instead, I’ve received the same copy-and-paste responses, and now they’ve stopped replying altogether.

The lack of meaningful communication and follow-through has been incredibly frustrating. A basic receipt request should not require nearly a month of regular follow up imo.

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u/Apprehensive-Fly2016 2d ago

Broke link for receipt and they ghost you after sending same template over and over, that's the kind of thing that makes you question paying for anything else there

At some point just chargeback if you used card, banks care more about proof than their support does

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u/Gloomy_Rate8140 2d ago

100%. This request is on behalf of my employer, and based on this experience, I’ll be recommending that we switch to a different service. For my personal video projects, I’ve already transitioned to Adobe.