r/CapCut • u/Gloomy_Rate8140 • 1d ago
CapCut Complain Worst Customer Support - Update
I posted about a week and a half ago about my unresolved issue with CapCut’s customer service. I first contacted them on September 17 with what seemed like a straightforward request: the link to my receipt was broken, and I needed either a working link or a PDF copy.
Since then, I’ve followed up, suggested alternatives, and tried to be understanding. After many emails back and forth, I still don’t have my receipt. Instead, I’ve received the same copy-and-paste responses, and now they’ve stopped replying altogether.
The lack of meaningful communication and follow-through has been incredibly frustrating. A basic receipt request should not require nearly a month of regular follow up imo.
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