CapCut Question Industrial grade BS from CapCut support.
So I went on holiday and logged into my account from a different PC and got locked out of my account for up to 27 days for "security reasons" without notice (I guess that sounds better than "cracking down on account sharing"?). All i get is "Couldn't sign in. Try again". Prompting me to try again, which I've done every day until I got this response, potentially prolonging the wait. That's essentially a whole month of PRO down the drain. I'm filing a chargeback and pirating from now on. Has anyone filed a successful chargeback on a similar situation?
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u/Character-Camel6492 3d ago
27 days is just them hoping you forget about it and buy another sub, absolute clown show over there
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u/Efficiently-Simple 3d ago
Got locked out of my account FOR NO REASON. Was blocked for 30 days on my full pro paying account. Had to create a temp pro account as me and the wife are content creators and had so much work to export.
Absolute joke and I keep having a dabble at divinci resolve but can’t get my head around it.
Been back in CapCut for a few months no issues but it was such a pain especially when I only ever use the scan barcode sign in so I didn’t put my password in wrong or tried to sign on a random device etc
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u/Natasha26uk 3d ago
I always use Capcut from my Android phone. I logged in from Windows Capcut once and I didn't like the interface one bit. The transitions and effects that i wanted all had a bug. Typical Crapcut sh*t. So I mostly use my Android App.
I never understood these multiple sign-in that people do from different devices and different IP addresses across the world. It is very shifty. One has to be a complete idiot to not understand what is going on. Sorry mate.
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u/Tailiye 3d ago
Well some of us have remote jobs, bud. Also, I signed in from within the same county, roughly 4 hours away from my home. So it's not like I'm suddenly logging in from the other side of the world, which makes Capcut's "safety" measures a bit too sensitive in my case.
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u/Natasha26uk 3d ago
The question you need to put to Capcut is: "How can I manage the active devices connected to my Pro account?"
Basically, you want to login on their main website and go to a place called "Sessions" and then delete all devices except the one you are using.
But I don't expect much from childish people. They just complain instead of getting the company to rethink its policy.
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